James Andrew Long
Knoxville,TN
Summary
Dynamic Senior Program Manager with extensive experience at Tennessee Valley Authority, driving compliance and operational efficiency. Expert in SAP Concur and cross-functional leadership, achieving an 85% expense compliance rate. Proven problem-solver with exceptional communication skills, dedicated to enhancing financial processes and stakeholder engagement.
Overview
15
15
years of professional experience
Work History
Senior Program Manager, Expense Administration
Tennessee Valley Authority
Knoxville, TN
06.2025 - Current
- Manages an expense program with over $100 million in annual spend
- Delivers executive-level reporting for expenses.
- Coordinates with key stakeholders in a cross-functional team of business unit administrators to educate, improve, and gather feedback to drive and develop TVA's expense program.
- Ensure same-day response to customer service requests
- Implemented an API automation for credit card ordering, limit and permission updates
- Provide on-demand training across the enterprise.
- Supported and coordinated with the General Ledger project team for updates and integrations with SAP Concur.
- Maintained an average expense age of 13 days, ensuring timely distribution of expenses to business units.
- Partnered with a cross-functional team to support the reduction and elimination of the Convenience Check program.
- Oversee the credit card program and ensure timely payments to card vendors to maximize rebates to TVA
Manager, Accounts Payable
Tennessee Valley Authority
Knoxville, TN
04.2023 - 06.2025
- Managed TVA's Accounts Payable team; in FY 2024, processed over 400,000 invoices, valued at over $75 billion.
- Reduced late payments from 0.58% in FY2023 to 0.27% in FY2024.
- Partnered with Supply Chain to drive adoption of the Maximo Supplier Portal as a vendor self-service tool.
- Coordinated and led cross-functional teams with Supply Chain to improve operational efficiency and implement process improvements.
- Facilitated training sessions to enhance team skills and knowledge retention for invoicing and payables processes.
- Analyzed data trends from daily operations to support informed decision-making and strategic planning.
- Partnered with automation subject-matter experts to develop an invoice upload API.
- Maintained an improper payment rate under 0.06%.
- Partnered with IT to support the FY2024 Maximo and Comtrac upgrades.
Manager, Expense Administration
Tennessee Valley Authority
Knoxville, Tennessee
12.2019 - 04.2023
- Managed a team of employees overseeing over $100 million in spend annually.
- Developed and implemented an enterprise-level audit strategy.
- Delivered executive-level reporting for expense compliance.
- Redesigned and rolled out the required annual expense training.
- Completed an RFP for the new expense card program and issued new expense cards to the entire enterprise.
- Designed, tested, and developed an enterprise-wide change management strategy and implemented SAP Concur as TVA's new expense system.
- Coordinated with key stakeholders in a cross-functional team of business unit administrators to educate, improve, and receive feedback to drive and develop TVA's expense program.
- Improved TVA's expense compliance rate from under 40% to over 85%.
- Remediated findings from multiple OIG audits and implemented program improvements based on the findings and recommendations.
Analyst II & III, Payroll Operations
Tennessee Valley Authority
Knoxville, TN
02.2012 - 12.2019
- Manage receivable accounts for active and terminated employees.
- Assist in processing biweekly payroll, off-cycle payments, and Winning Performance Awards.
- Process terminated employee invoices and assist with payment plans or write off recommendations.
- Coordinate with Office of General Council to ensure legal compliance on delinquent accounts.
- Process EFT payment for daily travel reimbursement, biweekly payroll, off-cycle payments, and WPA.
- Act as team lead for ERS business during Sprint cycles.
- Prioritize system enhancements based on available resources for Sprint cycles.
- Set testing schedules to meet deadlines for deployments and plan additional testing when needed.
- Collaborate with IT to identify and correct system defects and implement enhancements.
- Develop testing scripts and regression testing for ERS deployments.
- Coordinate implementation dates for system corrections and enhancements with IT.
- Administrator of the Convenience Check process and coordinate daily payment of TVA account activity.
- ERS Subject Matter Expert for Accounting Services.
- Process manual checks for EFT returns.
- Provide support to Accounts Payable as needed to assist in payment processing and backup functions.
- Member of Diversity Steering Committee in the Knoxville office of TVA.
Analyst I, Accounting
Tennessee Valley Authority
Knoxville, TN
08.2010 - 02.2012
- Processed non-power invoices and managed billing of employee receivables.
- Reconciled natural accounts at month end to determine balances in General Ledger.
- Researched external audit requests and provide supporting documentation.
- Collected funds incorrectly paid through errant reimbursement payments.
- Experienced in identifying fraudulent activity from travel transactions.
- Managed past due aging schedules and pursue collections on delinquent accounts.
- Verified payment or non-payment of TVA issued Treasury checks.
- ERS/iExpense Subject Matter Expert (SME) for Accounting Services.
- Coordinated the hand-off of travel functions to Expense Administration.
- Acted as program administrator for corporate travel card.
- Assisted Expense Administration team as needed.
- Processed Cartus and Sirva off-cycle payments.
- Assisted in processing state tax payments.
- Trained new members of travel team and procure access to necessary applications.
- Provided monthly reports for Treasury checks distributed.
Education
Bachelor of Science - Accounting
Tennessee Technological University
Cookeville, Tennessee01.2010
Skills
- Word
- Excel
- Outlook
- PowerPoint
- Oracle eFMS
- PLUS
- SAP Concur
- Maximo
- Compliance auditing
- Cross-functional team leadership
- Change management
- Policy writing
- Excellent communication
- Customer relations
- Adaptability and flexibility
- Hiring and onboarding
- Problem-solving skills
References
References available upon request.
Timeline
Senior Program Manager, Expense Administration
Tennessee Valley Authority
06.2025 - Current
Manager, Accounts Payable
Tennessee Valley Authority
04.2023 - 06.2025
Manager, Expense Administration
Tennessee Valley Authority
12.2019 - 04.2023
Analyst II & III, Payroll Operations
Tennessee Valley Authority
02.2012 - 12.2019
Analyst I, Accounting
Tennessee Valley Authority
08.2010 - 02.2012
Bachelor of Science - Accounting
Tennessee Technological University