Summary
Overview
Work History
Education
Skills
Volunteer Experience and Campus Involvement
References
Awards and Accomplishments
Accomplishments
Certification
Affiliations
Timeline
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James A. Vera

Marina,USA

Summary

Dynamic Sales Associate with a proven track record at GameStop, excelling in customer service and upselling. Compassionate and goal-oriented, I effectively built rapport with diverse clients while enhancing inventory management skills. Recognized for problem-solving abilities and strong communication, I consistently delivered exceptional results in fast-paced environments. I look forward to advancing my career as I pursue my bachelor's degree.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

GameStop
Salinas, CA
09.2024 - Current
  • Provide exceptional customer service
  • Work with and helped sensitive members of the community (the Disabled, Individuals with special needs)
  • Maintain appropriate inventory
  • Sales / Upselling
  • Marketing

Sales Associate & Customer Service Representative

Billion Creation
Chula Vista, CA
09.2023 - 01.2024
  • Documented returns, orders, inventory, etc, in Excel
  • Enhanced Interpersonal Communication: helped me learn more about one-on-one communication
  • Handled large orders and refunds over the phone
  • Handled shipping and receiving items

Sandwich Artist

Subway
Chula Vista, CA
09.2020 - 08.2023
  • Customer service
  • Problem-solving & handling customer complaints
  • Preparing food, Cooking, Baking, Cashiering, & Cleaning

Education

Bachelor of Arts - Psychology

California State University Monterey Bay
Seaside, Ca
05.2025

Associate of Arts - Psychology With Honors

Southwestern College
Chula Vista, CA
12.2023

High School Diploma -

Castle Park High School
Chula Vista, CA
06.2017

Skills

  • Goal-oriented
  • Compassionate
  • Hospitality and accommodation
  • Building rapport
  • Team collaboration
  • Leadership
  • Customer service
  • Shipment processing
  • Task prioritization
  • Written and oral communication skills

Volunteer Experience and Campus Involvement

  • "Fresh Check Day" | Jordan Porco Foundation, 09/24/24, Led the "Nine out of Ten" booth, a mental health awareness initiative aimed at educating college students about the warning signs of suicide and how to offer support.
  • "Ride For Autism," Sweetwater Union High School District Sponsored Event, 04/01/16, Volunteered for the annual "Ride For Autism," this event aimed to raise money for the Sweetwater Union High School District's Special Needs Department.
  • Inter-Club Council Representative for the Southwestern College Infinity Beyond Club, 08/21/23 - 12/10/23, I was the Inter-Club Council Representative for the Infinity Beyond Club at Southwestern College.
  • Inter-Club Council Representative for California State University Monterey Bay Psychology Society, 08/21/24 - Present, The Psychology Society is a welcoming community for Psychology majors.
  • Vice President for California State University Monterey Bay's chapter of the Students for Sensible Drug Policy, 08/21/24 - Present, This club aims to propose reforming drug laws.
  • "I Love A Clean San Diego," Beach Clean-up, 03/11/23, Participated in a beach clean-up on March 11th, 2023.

References

  • Ismael Ramirez, Former Manager, Billion Creation, 619-827-4849
  • Mario Romero, Former Shift Lead, Subway, 619-755-0296
  • Christopher Vito, Professor, cvito@swccd.edu

Awards and Accomplishments

  • Bernard Osher Endowed Scholarship Recipient, 11/01/23
  • Crittendon, Finnerty, Peters, Alvarado & Hamaguchi Scholarship Recipient, 11/01/23
  • Southwestern College Presidents List, Fall 2018, I earned a place on the President's List for receiving a 4.0 GPA while taking at least 12 Units.
  • Southwestern College Vice Presidents List, Fall 2019, I earned a place on the Vice President list for receiving a 3.76 GPA while taking at least 12 units.

Accomplishments

Phi Theta Kappa Honor Society: I became a member of PTK in 2019, Phi Theta Kappa is an international Honor Society of two-year colleges and academic programs, particularly community colleges.

Psi Chi Honor Society: I became a member of Psi Chi in 2024, Psi Chi is an international honors society for psychology students pursuing their undergraduate degree.

Certification

  • Certificate of Completion: ROP Intro to Construction: I received this certificate in High School by passing a hands-on class focused on teaching construction and carpentry (July 2014).

Affiliations

  • Skateboarding and enjoying Nature ! I am very tech-savvy and I enjoy playing PC games with friends. I enjoy staying up to date on the newest tech and latest advancements in technology.

Timeline

Sales Associate

GameStop
09.2024 - Current

Sales Associate & Customer Service Representative

Billion Creation
09.2023 - 01.2024

Sandwich Artist

Subway
09.2020 - 08.2023

Bachelor of Arts - Psychology

California State University Monterey Bay

Associate of Arts - Psychology With Honors

Southwestern College

High School Diploma -

Castle Park High School
James A. Vera