Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

James Ayers

Council Bluffs,IA

Summary

Experienced logistics professional with over 20 years experience in the Air Force. Led safety programs for organizations of more than 300 personnel, overseeing OSHA standards, investigating mishaps and injuries and implementing procedures to lower repeat incidents. Managed warehouse operations at multiple locations, utilizing multiple shifts for inbound and outbound, domestic and international shipments. Possess a strong background in customer service, conflict management and continuous process improvement. Maintains the ability to work independently or within groups, leading from the front and setting the example. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

18
18
years of professional experience

Work History

Solutions Engineer II

Easypost
08.2024 - Current
  • Developed customized software and implemented data for customers.
  • Provided appropriate tools to streamline all projects for active deployment.
  • Designed and prepared technical presentations and recommended solutions for client issues.
  • Coordinated with customers and resolved all technical issues and prepared real time solutions.
  • Monitored 10 servers, corrected outages and update instances as applicable to customer needs.
  • Coordinated with five fellow engineers to evaluate and improve software and hardware interfaces.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Developed robust, scalable, modular and API-centric infrastructures.
  • Tested and deployed scalable and highly available software products.
  • Created proofs of concept for innovative new solutions.
  • Coordinated deployments of new software, feature updates and fixes.
  • Tested functional compliance of company products.

First Sergeant

United States Air Force, USAF
10.2019 - 07.2024
  • Key advisor to senior management on health, morale, welfare, legal and discipline matters for over 1000 military and civilian personnel
  • Developed, improved and enforced organizational standards and policies
  • Mentored senior and mid-level supervisors on policies, procedures, code of conduct and standards
  • Conducted monthly meetings to discuss process improvements, implemented best practices
  • Served as focal point for all employee issues in work and personal life
  • Refined and implemented workforce planning and retention design strategies
  • Vigorously engaged in continuous process improvements throughout organization.
  • Managed orientation for all new hires
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Quality Assurance Manager / Safety Program Manager

Unites States Air Force, USAF
01.2017 - 10.2019
  • Oversaw eight inspectors conducting 600 monthly evaluations
  • Developed and maintained safety program and policies for 300 members
  • Oversaw protocols for mishaps and injuries
  • Inspected 10 facilities for potential hazards, implemented corrective measures
  • Managed daily expectations for 30 inspectors during quarterly base exercises, exceeding headquarters expectations
  • Generated monthly reports, trend analysis data, areas of concern
  • Provided feedback daily, weekly, monthly and annually
  • Developed monthly recognition program to recognize top performers
  • Inspected warehouse operations to include safety inspections, scheduling and inbound/outbound transactions.
  • Reported findings and proposed solutions to leadership
  • Enforced compliance with local, Air Force and OSHA safety standards, lowering incidents by 80%


Aerial Delivery Non Commissioned Officer in Charge

Unites States Air Force, USAF
06.2015 - 01.2017
  • Managed daily operations for 25 personnel shop
  • Oversaw and inspected the building and rigging of seven different types of aerial delivery platforms and packing of six different parachutes
  • Enforced adherence to technical orders and OSHA safety standards
  • Managed safety program, oversaw investigations on incidents and mishaps
  • Improved overall unit efficiency by implementing streamlined processes and procedures.
  • Created and verified daily load plans for aircraft flights, generated 120 monthly flights
  • Trained new employees on proper tactics, techniques and procedures
  • Directed warehouse operations. Ensured accurate outbound and inbound shipments to include accountability of inventory
  • Established staffing levels for multiple shifts to include offsite locations
  • Worked with outside agencies to ensure correct training for pilots and load crews
  • Enhanced team performance through consistent coaching and mentorship of junior personnel.

Passenger Services, NCOIC

Unites States Air Force, USAF
06.2013 - 06.2015
  • Managed 40 personnel on three shifts, 24 hour operations
  • Oversaw 150+ quarterly flights, 99% on time departure rate, bested previous rate by 5%
  • Mentored shift supervisors on developing schedules, proper techniques, computer functions
  • Operated/inspected security machines; x-ray baggage machine, walk thru and handheld personnel machines
  • Worked with local agencies to clear members after entering the country
  • Trained new employees on security measures, proper loading procedures, customer service, boarder clearance requirements
  • Enhanced customer satisfaction by efficiently managing passenger check-ins and boarding processes.
  • Lead in reducing wait times for passengers by streamlining baggage handling process.

Load Planner / Joint Inspector Trainer

Unites States Air Force, USAF
12.2006 - 06.2013
  • Streamlined load planning processes by implementing efficient scheduling and routing strategies.
  • Reduced transportation costs for company with effective load planning and consolidation techniques.
  • Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
  • Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
  • Lead inspector/loader in 70 personnel shop, highly requested by outer agencies
  • Certified hazardous materials inspector, handler and loader
  • Managed warehouse operations, accounted for hazardous materials and multiple types of inventory
  • Inspected cargo, built pallets, rolling stock and hazardous materials for safety of flight
  • Managed small teams of personnel during off location inspections
  • Created load plans for tractor trailer movements and aircraft movements
  • Tracked all cargo by using computer systems and on cargo tracking devices, 100% tracked
  • Developed critical movement plans during stressful engagements

Education

Bachelor of Arts - Social And Criminal Justice

Ashford University
San Diego, CA

Associate of Arts - Transportation Management

Community College of The Air Force
San Antonio, TX

First Sergeant Certification - Human Resources Management

Air University

Senior Leadership - Senior Non Commissioned Officer in Charge Academy

Air University

Junior Leadership - Non Commissioned Officer In Charge Academy

Air University

Entry Level Leadership - Airman Leadership School

Air University

Skills

  • Social Perceptiveness
  • Cultural Awareness
  • Active Listening
  • Time Management
  • Self-Directed
  • Supervision and leadership
  • Public Speaking
  • Organizational Skills
  • Analytical Thinking
  • Recordkeeping
  • Project management
  • Customer support

Education

Montgomery, AL,Montgomery, AL,Montgomery, AL,Montgomery, AL,San Diego, CA,Montgomery, AL

Timeline

Solutions Engineer II

Easypost
08.2024 - Current

First Sergeant

United States Air Force, USAF
10.2019 - 07.2024

Quality Assurance Manager / Safety Program Manager

Unites States Air Force, USAF
01.2017 - 10.2019

Aerial Delivery Non Commissioned Officer in Charge

Unites States Air Force, USAF
06.2015 - 01.2017

Passenger Services, NCOIC

Unites States Air Force, USAF
06.2013 - 06.2015

Load Planner / Joint Inspector Trainer

Unites States Air Force, USAF
12.2006 - 06.2013

Senior Leadership - Senior Non Commissioned Officer in Charge Academy

Air University

Bachelor of Arts - Social And Criminal Justice

Ashford University

Associate of Arts - Transportation Management

Community College of The Air Force

First Sergeant Certification - Human Resources Management

Air University

Junior Leadership - Non Commissioned Officer In Charge Academy

Air University

Entry Level Leadership - Airman Leadership School

Air University
James Ayers