James Babcock
Topeka,KS
Summary
Experienced Help Desk Technician with 10 years of dedicated service at Family Service and Guidance Center. Highly skilled in troubleshooting, managing Active Directory, building computers, and overseeing various technical projects. Known for providing exceptional user support, ensuring systems run smoothly, and managing technical workflows efficiently. A+ Certified with a passion for continuous learning and technology solutions.
Overview
10
10
years of professional experience
Work History
Network Technician
Family Service and Guidance Center
Topeka, KS
06.2015 - Current
- Provided hands-on technical support for staff, resolving computer issues and troubleshooting hardware/software problems.
- Managed Active Directory for user accounts, permissions, and security settings.
- Built and configured computers to meet organizational needs, ensuring all devices were fully operational.
- Led and managed IT projects, working with teams to ensure timely and efficient implementation.
- Trained and supported end-users in software applications, IT policies, and system troubleshooting.
- Monitored and ensured the security of the organization's network infrastructure.
Skills
- Technical Skills: Active Directory, Windows OS, Hardware & Software Troubleshooting, Computer Building, Network Support, IT Project Management
- Soft Skills: Communication, Problem-Solving, User Training, Customer Service, Team Collaboration
- Tools: Microsoft Office Suite, Remote Desktop, Ticketing Systems, System Imaging Tools
Timeline
Network Technician
Family Service and Guidance Center
06.2015 - Current