James Bagguley
Escondido,CA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Personal Trainer position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Distribution Center Delivery Manager
Scandinavian Designs
Corona, CA
06.1988 - 05.2022
- Supervised team of 14 employees and oversaw all activities for 115,000 square foot warehouse.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Certified Personal Trainer - Personal Fitness Training
National Academy of Sports Medicine
07.2022
High School Diploma -
Poway High School
Poway, CA06.1984
Mathematics, History, Literature
San Diego City College
San Diego, CASkills
- Progress Monitoring and Goal Attainment
- Punctual and Dependable
- Fitness-Level Accommodations
- Health and Wellness Education
- Calendar and Scheduling Software
- Upselling Techniques
- Suggestive Selling
Accomplishments
- Supervised team of 14 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- CPT - Certified Personal Trainer
- Certified - Red Cross CPR/AED
Hobbies
My interest in fitness started at a young age. Weight training in high school and team sports, organized and neighborhood " pick up " games. Involved in martial arts in my early teens and earned my black belt in Kung Fu when I was 20.
Weight training and fitness was a constant in my life. I started to study and learn more eventually working with friends and family members who wanted to get in better shape. Helped friends with children who wanted to go out for school sports teams and wanted to gain muscle, loose weight or improve their cardio.
I also enjoy drawing, painting and long hikes with my dogs.
Timeline
Distribution Center Delivery Manager
Scandinavian Designs
06.1988 - 05.2022
Certified Personal Trainer - Personal Fitness Training
National Academy of Sports Medicine
High School Diploma -
Poway High School
Mathematics, History, Literature
San Diego City College
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