James Bailey

• Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
• Inspected vehicles to identify and document repair needs.
• Increased customer satisfaction by providing accurate and timely repair estimates.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Created supplements as needed and submitted to the Insurance Companies for review and approval.
• Finalized all paperwork for vehicle delivery.
• Inspected completed repairs for accuracy, quality and safety.

• Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
• Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
• Pre-Scanned and Inspected incoming vehicles while imaging all panels and documenting any prior damage.
• Created and submitted any required supplements to the Insurance Company for review and approval.
• Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
• Inspected completed repairs for accuracy, quality and safety.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Inspected vehicles to identify and document repair needs.
• Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
• Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
• Completed needed supplements and submitted to the Insurance Company for review and approval,
• Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
• Inspected completed repairs for accuracy, quality and safety.

• Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
• Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
• Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
• Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
• Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
• Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
• Completed and submitted needed supplements to Insurance companies for review and approval,
• Inspected completed repairs for accuracy, quality and safety.

Managed a team of Total Loss Claims Associates

• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
• Documented and communicated timely claims information while supporting accurate outcomes.
• Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
• Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
• Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
• Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
• Maintained compliance with industry regulations during all stages of the claims process.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

• Efficiently managed a high volume of daily claims without compromising quality or customer service standards.
• Upheld legal compliance standards through meticulous reporting and documentation of claims processes.
• Prevented potential fraud occurrences by thoroughly investigating suspicious claims activity before settlement decisions were made.
• Built positive relationships with clients by maintaining regular contact throughout the entire claims process.
• Achieved high levels of customer satisfaction by consistently meeting or exceeding expectations in claim handling and resolution.
• Negotiated fair settlements between customers and insurance companies, ensuring both parties were satisfied with the outcome.
• Provided clear explanations to clients regarding complex policy terms, ensuring they felt informed and confident throughout the claims process.
• Prepared summaries of damage, payments, and policy coverage.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Completed Supplement Inspections as needed at repair shops.