Alexander Malatesta
Basking Ridge
Summary
Diligent and responsible individual with hands on and office experience in the automotive field. Driven to deliver positive results and ensure lasting customer and employee relationships.
Overview
6
6
years of professional experience
Work History
Body Shop Estimator
George's Suburban Body Shop/Smythe Volvo
05.2023 - 08.2023
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Streamlined the estimation process by implementing efficient software tools and technology.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Utilized Gmail Software for Customer and Insurance Communication along with Daily Phone Calls
Automotive Technician Apprentice
Mike's Garage
05.2021 - 08.2022
- Improved vehicle performance by conducting thorough diagnostic tests and implementing necessary repairs.
- Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.
- Enhanced customer satisfaction by providing honest and accurate automotive maintenance services.
- Streamlined workflow in the repair shop through effective communication and collaboration with fellow technicians.
- Increased shop efficiency by maintaining a safe and organized workspace and properly storing tools and equipment.
Grocery Store Cashier/Shelf Stocker
King's Supermarkets
03.2017 - 01.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Provided high quality service and ensured positive employee attitudes to generate repeat customers
Education
Bachelor of Arts - Criminal Justice/Psychology
Rutgers University New Brunswick
New Brunswick, NJ01.2025
Associate of Science - Criminal Justice
Raritan Valley Community College
Somerville, NJ06.2021
Skills
-Microsoft Office/Zoom/Gmail Proficiency
-Positive Customer Service Attitude
-Detail Orientated
-Hands On Experience
-Written and Oral Communication
-Team Focused
Timeline
Body Shop Estimator
George's Suburban Body Shop/Smythe Volvo
05.2023 - 08.2023
Automotive Technician Apprentice
Mike's Garage
05.2021 - 08.2022
Grocery Store Cashier/Shelf Stocker
King's Supermarkets
03.2017 - 01.2021
Bachelor of Arts - Criminal Justice/Psychology
Rutgers University New Brunswick
Associate of Science - Criminal Justice
Raritan Valley Community College
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