James Baker

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Increased profits by 73% through effective client engagement.
• Designed new projects with timelines, budgets and scope of work plans.
• Directed major client engagements and monitored operations from start to finish.
• Defined clear targets and objectives and communicated to other team members.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Directed training and retraining of employees to boost performance and enhance business results.

Developed and directed nationwide skip tracing company to service sub prime lending companies.

• Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.