James baker
richmond,STATE_US
Summary
Results-driven professional with extensive experience in managing multiple locations and developing high-performing teams. Expertise in problem resolution and performance analysis, dedicated to improving operational efficiencies and customer satisfaction.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Wendys Restaurant
06.2025 - Current
- Managed daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and supervised staff to enhance service quality and operational efficiency.
- Implemented inventory control measures to minimize waste and optimize supply management.
- Developed schedules to ensure adequate staffing during peak hours, improving customer service response times.
Area Manager
Dollys Burgers and Shakes
03.2025 - 06.2025
- Managed daily operations across multiple locations to ensure consistent service quality and efficiency.
- Trained and developed staff in customer service protocols and operational procedures.
- Implemented inventory management systems to track stock levels and reduce waste.
- Conducted performance evaluations to identify areas for improvement and enhance team productivity.
Training Specialist
Frischs Restaurants Inc
01.2017 - 03.2025
- Developed and implemented training programs for new employees, enhancing operational efficiency.
- Facilitated workshops on customer service best practices, improving guest satisfaction scores.
- Collaborated with management to identify training needs and tailor content accordingly.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Led initiatives to align training programs with corporate goals, driving strategic workforce development.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed lesson plans, instructional materials and written practice tests for onboarding and leadership training courses.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Education
Bachelor of Science - Business Administration And Management
Indiana University
IN07-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Team leadership
- Training and development
- P&L management
- Labor cost controls
- Customer retention
- Project management
- Consistently meet goals
- Performance analysis
- Sales expertise
- New business development
- Risk management
- Community outreach
- Succession planning
Timeline
General Manager
Wendys Restaurant
06.2025 - Current
Area Manager
Dollys Burgers and Shakes
03.2025 - 06.2025
Training Specialist
Frischs Restaurants Inc
01.2017 - 03.2025
Bachelor of Science - Business Administration And Management
Indiana University