James Ballard
Tupelo,MS
Summary
25+ years of experience in the administration of enterprise class server hardware, infrastructure hardware, and various desktop and server operating systems. Skilled in evaluating current and future technologies and planning to support both short and long-term IT initiatives.
Overview
24
24
years of professional experience
Work History
01.2020 - 01.2022
- The reason I was not employed during this period was since my elderly mother’s health required me to stay as I was the primary caregiver
- That situation has changed now, and I am free to leave the area for work should the opportunity arise.
Network Support Specialist
BancorpSouth
01.2018 - 01.2020
- Daily maintenance and support of corporate data and voice networks -Maintain necessary documentation for both networks -Work trouble tickets related to both networks -Conduct network site surveys for merger activities
Senior Desktop Support Analyst
Ashley Furniture Incorporated
01.2017 - 01.2018
- Supported IT operations in relation to systems needed to produce and assemble product in the factory -Systems supported included desktop, laptop, tablet computers, printers, servers, and network infrastructure -Responded to issues as they arose during production hours
Technical Support Staff
Red Magnet
01.2015 - 01.2017
- HP and Dell Printer Support as related to configuration, deployment, and troubleshooting -IBM Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software -Dell Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software -Active Directory Support as related to account creation and maintenance, group management, and security related tasks -Watchguard Firewall Support as related to configuration, deployment, and troubleshooting -Windows 7,8, and 10 Support as related to configuration, deployment, and troubleshooting
Zycron Incorporated, 8275 Tournament Dr, Toyota Motor
01.2012 - 01.2015
- HP 9050N Support as related to deployment, troubleshoot, and replacement of printing devices if the situation required -Cisco Router Support as related to configuration, deployment, and troubleshooting -Cisco Switch Support as related to configuration, deployment, and troubleshooting -Cisco WLAN Support as related to configuration, deployment, and troubleshooting -IBM Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software -Dell Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software -Active Directory Support as related to account creation and maintenance, group management, and security related tasks -Symantec Netbackup Support as related to backing up and restoring files for end users -Symantec Cluster Manager Support as related to monitoring and moving resources around in the Production Cluster
Application Support Specialist
Central Service Association
01.2011 - 01.2012
- VMware vSphere Support in regard to configuring and deploying new virtual machines as needed
- Windows Server Update Service used to provide timely patching of the Windows server and desktop infrastructure -Windows Server 2008 deployment, configuration, and support -Windows Server 2003 deployment, configuration, and support -Windows 7 Enterprise deployment, configuration, and support -Microsoft Dynamics Great Plains
Network Administrator
T-Systems North America
01.2006 - 01.2011
- VMware vSphere Support in regard to configuring and deploying new virtual machines as needed
- Windows Server Update Service implementation, deployment, and support -Windows 2000, 2003, 2008 deployment, configuration, and support -Novell Netware 5.1, 6.5 deployment, configuration, and support -IBM SAN deployment, configuration, and support -Dell Desktop deployment, configuration, and support -Foundry Router and Switch deployment, configuration, and support -Various Project Management related assignments
Network Analyst
North Mississippi Health Services
01.1998 - 01.2006
- IBM Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software -Windows NT Server 4.0, 2000 Server, Server 2003, Server 2008 deployment, configuration, and support -VMWare GSX and ESX server Support in regard to configuring and deploying new virtual machines as needed
- Windows NT 4 Domain and Active Directory Support as related to account creation and maintenance, group management, and security related tasks -Novell Netware and GroupWise deployment, configuration, and support -Citrix deployment, configuration, and support -Tivoli TSM deployment, configuration, and support
Education
Bachelor of Arts - Political Science
Mississippi State University
1995
MS - undefined
Itawamba Community College
1993
Skills
- New Installations
- Reading Comprehension
- Production Work
- Network Hardware and Software Maintenance
Timeline
01.2020 - 01.2022
Network Support Specialist
BancorpSouth
01.2018 - 01.2020
Senior Desktop Support Analyst
Ashley Furniture Incorporated
01.2017 - 01.2018
Technical Support Staff
Red Magnet
01.2015 - 01.2017
Zycron Incorporated, 8275 Tournament Dr, Toyota Motor
01.2012 - 01.2015
Application Support Specialist
Central Service Association
01.2011 - 01.2012
Network Administrator
T-Systems North America
01.2006 - 01.2011
Network Analyst
North Mississippi Health Services
01.1998 - 01.2006
Bachelor of Arts - Political Science
Mississippi State University
MS - undefined
Itawamba Community College
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