JAMES BASS
Lynchburg,VA
Summary
Adept at driving customer satisfaction and enhancing operational efficiency, I leveraged my expertise in HVAC-R systems at Browns Heating Air & Plumbing to significantly improve service delivery. My tenure as Owner/Operator at Bass Heating and Cooling LLC underscores my proficiency in small business operations and relationship building, achieving notable client retention through exceptional service and strategic business management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OWNER / OPERATOR HVAC
BASS HEATING AND COOLING LLC
04.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
HVAC-R Service Technician
BROWNS HEATING AIR & PLUMBING
04.2017 - 04.2022
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
HVAC-R Service Technician
Accutemp Heating And Air Conditioning
01.2010 - 04.2017
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
- Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
- Optimized energy efficiency in facilities with proper calibration and fine-tuning of HVAC-R systems.
- Repaired and replaced motors, bearings and belts.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
Education
GED -
AMELIA PRIDE CENTER
Lynchburg, VA05-1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Business planning
Certification
- [Name of Certification] [Issuing Organization] [Year Month] UNIVERSAL EPA CERTAFICATION 2012
Timeline
OWNER / OPERATOR HVAC
BASS HEATING AND COOLING LLC
04.2021 - Current
HVAC-R Service Technician
BROWNS HEATING AIR & PLUMBING
04.2017 - 04.2022
HVAC-R Service Technician
Accutemp Heating And Air Conditioning
01.2010 - 04.2017
- [Name of Certification] [Issuing Organization] [Year Month] UNIVERSAL EPA CERTAFICATION 2012
GED -
AMELIA PRIDE CENTER
Similar Profiles
Chelsea CaughlinChelsea Caughlin
Secretary at Air-On Heating and Cooling LLCSecretary at Air-On Heating and Cooling LLC
Yairo ToribioYairo Toribio
Air Conditioning Technician at K&A Heating and Cooling LLCAir Conditioning Technician at K&A Heating and Cooling LLC
Justin FisherJustin Fisher
Owner/President/Master Plumber at JustinTime Plumbing, Heating, Cooling LLCOwner/President/Master Plumber at JustinTime Plumbing, Heating, Cooling LLC