James Batson
Sacramento,CA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Carpe Facto Mentor
Apple-Sacramento, CA
05.2019 - Current
- Enhanced mentee performance by providing personalized guidance and support.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Served as a source of excellence for exceeding expectations within the Carpe Facto role.
- Created keynotes showing common struggles within the Carpe Facto role and presented them to multiple teams.
- Lead and presented team meetings.
Technical Support Representative
Volt Management corp / Apple-Elk Grove, CA
05.2018 - 04.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Team Lead
egs-Rockford, IL
01.2013 - 01.2016
- Handle delicate banking information and personal information
- Analyzed productivity and profitability of key departments. Coordinated and supervised the cost accounting and payroll departments. Created and maintained financial statements using Excel, N.I.C.E, and Avaya to make custom reports. Consistently achieved projected profit objectives. Consistently maintained high profit margins on all projects. Consistently produced results beyond expectations of supervisors. Calculated, Locked prepared and distributed all payroll for direct agents under me.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed a team of over 20 individuals.
Education
No Degree -
University of The Potomac
Washington, DC09.2023
High school diploma -
Auburn High School
Rockford, IL01.2012
Skills
- Teamwork and Collaboration
- Effective Leadership
- Team Collaboration
- Organization
- Stress Management
- Scheduling
- Direct Supervision
- Case Management
- Customer Support
- Critical Thinking
- Problem-Solving
- Written and Verbal Communication
- Presentations
- Proven Team player
- Results orientated
- Self-Reliant
Certification
- IS&T Career experience with the problem management team.
- Experience working with SEED
- Experienced analyst in Carpe Vocum space
Timeline
Carpe Facto Mentor
Apple-Sacramento, CA
05.2019 - Current
Technical Support Representative
Volt Management corp / Apple-Elk Grove, CA
05.2018 - 04.2019
Team Lead
egs-Rockford, IL
01.2013 - 01.2016
No Degree -
University of The Potomac
High school diploma -
Auburn High School
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