Open To Work
James Bedsole
Pensacola,FL
Summary
Results-oriented leader with expertise in process improvement and data analysis. Strengthened team performance through effective conflict resolution and innovative solutions. Enhanced operational efficiency by optimizing workflows, driving productivity, and aligning efforts with organizational goals.
Overview
11
11
years of professional experience
Work History
Caregiver
NA
Pensacola, Florida
08.2024 - Current
- Assisted clients with bathing, dressing, and personal care to enhance comfort and hygiene.
- Prepared meals based on dietary requirements and assisted with feeding to promote nutrition and well-being.
- Collaborated with healthcare professionals to optimize client well-being.
- Communicated with families to ensure understanding and adherence to client care plans.
- Performed light housekeeping tasks, including laundry and changing linens, to maintain a clean and safe environment for clients.
Barista
Starbucks
Foley, Alabama
04.2024 - 08.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Engaged with customers, delivering prompt responses to inquiries and ensuring positive experiences.
- Upsold seasonal products and promotions, contributing to increased customer satisfaction and sales.
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing service delivery.
- Maintained cleanliness and organization of the workspace throughout the shift.
Office Administrative Assistant
Whitehaven Insurance
Gulf Shores, Alabama
11.2023 - 03.2024
- Coordinated meetings and scheduled appointments for team members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with customer inquiries, providing accurate information and enhancing service experience.
- Prepared and organized documents for internal and external communications.
- Managed office supplies and inventory, ensuring seamless operations and availability.
- Maintained filing systems, facilitating document retrieval and supporting transition to partially integrated digital system.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
Assistant Manager
Fourteen Foods, Dairy Queen
Foley, Alabama
01.2023 - 12.2023
- Managed daily operations to ensure smooth restaurant functioning.
- Scheduled employee shifts to optimize workforce efficiency.
- Oversaw inventory management and stock replenishment procedures.
- Resolved customer complaints to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and expectations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Area Manager/Goods Flow Manager
Amazon
Birmingham, Alabama
02.2020 - 11.2022
- Directed daily operations in fulfillment centers, ensuring efficient workflows and high productivity.
- Coordinated inventory management processes to optimize supply chain efficiency.
- Analyzed operational data to identify process improvements and develop cost reduction strategies.
- Guided team performance through support initiatives, fostering higher employee engagement.
- Supervised employees, reinforcing standards for optimal productivity.
- Facilitated interdepartmental communication to streamline project execution and ensure alignment.
- Resolved conflicts promptly, fostering positive associate experiences.
- Developed tracking systems for damaged returns and lost items during transit.
Process Assistant
Amazon
Bessemer, AL
02.2019 - 01.2020
- Coordinated daily operations to ensure efficient workflow and task completion.
- Oversaw outbound processes and coordinated daily plans and shift plans with building management and Central Flow.
- Supported team members in process improvement initiatives and training sessions.
- Assisted in maintaining inventory accuracy using Amazon's inventory management systems.
- Collaborated with cross-functional teams to address operational challenges effectively.
- Implemented best practices for time management and productivity within the team.
- Analyzed data from multiple sources to identify opportunities for improvement.
- Oversaw staff correspondence, record tracking, and data communications, resulting in improved automation of floor operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted in structuring communication between Fulfillment Center Flow teams and Central Flow teams.
- I utilized my knowledge of multiple different styles of FC to better help CF understand the pacing, planning, and structure of an FC planning cycle.
Tier 1 Associate
Amazon
Chattanooga, Tennessee
09.2017 - 02.2019
- Conducted remote diagnostics to identify and solve technical problems.
- Utilized Amazon systems to track shipments and resolve delivery issues effectively.
- Managed order fulfillment processes and ensured timely shipping of packages.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements, and clarify misunderstandings.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of customer issues.
- Assisted in training new Tier 1 Associates on best practices for handling customer interactions.
- Trained as a Process Guide in June 2018 to improve communication skills with coworkers and upper-level management.
- Collaborated with team members to maintain a clean and organized workspace.
- Provided feedback on process improvements based on trends observed during daily operations.
- Facilitated training sessions for associates in indirect roles to enhance their skills.
ELECTRONIC FILES TRANSFER SPECIALIST
Galen Medical Group
Chattanooga, Tennessee
04.2017 - 08.2017
- Managed paper copies of medical documents and transferred them into a system, utilizing multiple systems.
- Oversaw a small team to ensure accuracy in transferring documents, and that patient documents were kept confidential.
MANAGER
Papa Johns International Inc.
Jacksonville, AL
12.2016 - 04.2017
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Led employee performance reviews and discussed improvement strategies with each team member
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge to increase workflow
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use
- Oversaw the implementation of a new system to increase prints by streamline order taking, food line operations, and oven tending to insure fast and accurate service to all customers
DRIVER
Papa Johns International Inc.
Jacksonville, AL
02.2015 - 12.2016
- Time management skills
- Responsibility of product care
- Trained as a manager to cover for personal time off situations
Education
Some College (No Degree) - Music Education
Jacksonville State University
Jacksonville, ALSkills
- Leadership and office management
- Issue and conflict resolution
- Communication skills
- Attention to detail
- Process improvement
- Data analysis
- Fulfillment operations
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Caregiver
NA
08.2024 - Current
Barista
Starbucks
04.2024 - 08.2024
Office Administrative Assistant
Whitehaven Insurance
11.2023 - 03.2024
Assistant Manager
Fourteen Foods, Dairy Queen
01.2023 - 12.2023
Area Manager/Goods Flow Manager
Amazon
02.2020 - 11.2022
Process Assistant
Amazon
02.2019 - 01.2020
Tier 1 Associate
Amazon
09.2017 - 02.2019
ELECTRONIC FILES TRANSFER SPECIALIST
Galen Medical Group
04.2017 - 08.2017
MANAGER
Papa Johns International Inc.
12.2016 - 04.2017
DRIVER
Papa Johns International Inc.
02.2015 - 12.2016
Some College (No Degree) - Music Education
Jacksonville State University