James Bernal
Fort Mohave,AZ
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in team motivation and operational efficiency. Proven track record of enhancing customer satisfaction and reducing waste through strategic planning and effective communication. Recognized for leadership in driving productivity and fostering a culture of continuous improvement within diverse teams.
Overview
14
14
years of professional experience
Work History
Overnight Team Lead
Walmart
07.2024 - 07.2025
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Assisted in budget planning and cost control measures specific to the night shift''s operation expenses.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Established rapport with vendors, streamlining delivery processes and improving overall supply chain efficiency during overnight hours.
- Supported company initiatives related to sustainability efforts, waste reduction programs, or energy conservation measures on-site during the night shift.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
- Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Earned recognition from senior leadership for consistently surpassing performance expectations and maintaining a high level of team morale.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
Meat and Produce Team Lead
Walmart
Bullhead City, AZ
01.2021 - 01.2023
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Maximized customer satisfaction through efficient product rotation and restocking practices.
- Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
- Improved produce quality by implementing rigorous inspection and inventory management processes.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
Fresh Cap Supervisor
Walmart
Bullhead City, AZ
07.2017 - 01.2021
- Mentored junior staff members, fostering professional growth and development within the team.
- Enhanced customer satisfaction by addressing their needs promptly and ensuring that all orders were delivered on time.
- Upheld company values consistently through leading by example and promoting a culture of professionalism within the team.
- Handled employee concerns professionally, resolving issues promptly while preserving positive workplace morale.
- Assisted in budget planning and monitoring expenses, ensuring optimal use of resources within the department.
- Analyzed performance metrics to identify areas for improvement and implemented necessary changes for better results.
Meat Department Manager
Walmart
Bullhead City, AZ
07.2017 - 03.2018
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Produce Associate
Walmart
Bullhead City Arizona
11.2011 - 2017
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
Education
Mohave High School
Bullhead City, AZ05.2010
Skills
- Team motivation
- Strong leadership
- Employee engagement
- Scheduling expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Operational efficiency
- Task prioritization
- Self motivation
- Strategic planning
- Inventory management
- Continuous improvement
- Project management
Timeline
Overnight Team Lead
Walmart
07.2024 - 07.2025
Meat and Produce Team Lead
Walmart
01.2021 - 01.2023
Fresh Cap Supervisor
Walmart
07.2017 - 01.2021
Meat Department Manager
Walmart
07.2017 - 03.2018
Produce Associate
Walmart
11.2011 - 2017
Mohave High School