James Beutel

Maintained positive customer relationships by responding quickly to customer service inquiries.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Walked through store areas every shift to identify and proactively resolve issues negatively impacting operations.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• 
  

• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed team of 10+ employees, delegated tasks and held each employee accountable for completing assignments.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Trained new employees on overall company and department specific policies and procedures.
• Built relationships with current customers to maintain goodwill and gain additional business.
• Assigned tasks and established work schedules to staff to cover operational needs.
• Trained team members in successful strategies to meet operational and sales targets.
• Promoted culture focused on encouraging staff to develop skills and abilities.
• Oversaw daily operational performance of team.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Built and designed large displays weekly to promote specific products.

• Unloaded pallets and deliveries and organized products in warehouse.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Recorded regular progress and issues with products.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Regularly reviewed invoices and double-checked orders.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Sorted and delivered materials to different work areas and staff.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.