James Bidinger
Grove City,OH
Summary
Dynamic and results-driven professional with a proven track record at Starbucks, excelling in leadership and customer service. Enhanced customer experience scores through effective coaching and developed training resources that fostered team culture. Skilled in inventory management and problem-solving, achieving top performance metrics in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Starbucks
03.2025 - Current
- Created weekly schedules that fit business needs.
- Coached new and veteran partners on various aspects of the job, including customer service skills and making beverages.
- Interviewed, hired, and trained new partners.
- Set up Automated Inventory in my store and supported other stores that had questions about the new process.
- Raised store 29599's customer experience score from 88% in July to 94% in September through consistent coaching of baristas and shift supervisors.
- Achieved Peak Out The Window times that are consistently in the top 3 in District 141.
Food Service Team Leader
Target
04.2013 - 03.2025
- Extensively trained new baristas, including dozens of new Team Leaders throughout multiple districts.
- Developed 7 of my baristas to get promoted to various Team Leader positions between March 2024 and March 2025.
- Created resources that can be used throughout the entire company, including sales data, directions for setting pars, and writing schedules.
- Achieved a Customer Connection score of 61 throughout FY2024.
- Achieved a turnover rate of 10% in FY2024.
Guest Service Attendant
Target
04.2010 - 04.2013
- Supervised the front end of the store, including cashiers, guest service team members, and cart attendants.
- Quickly responded to any issues that arose with customers at the front of the store.
- Coached team members on efficiency and customer service.
Education
Bachelor of Science - Actuarial Science
The Ohio State University
Columbus, OH12-2011
Skills
- Inventory management
- Problem-solving
- Leadership
- Communication
- Customer service
- Team culture
Timeline
Assistant Store Manager
Starbucks
03.2025 - Current
Food Service Team Leader
Target
04.2013 - 03.2025
Guest Service Attendant
Target
04.2010 - 04.2013
Bachelor of Science - Actuarial Science
The Ohio State University
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