James B. Liggett
Palatine,IL
Summary
To bring knowledge and skills and the ability to teach as well as bringing value to the company I am doing work for.
Overview
1
1
Language
1
1
Certification
18
18
years of professional experience
Work History
Customer Service Associate
The Home Depot
Glenview, IL
09.2021 - 09.2023
- Helped customers find the correct products in the garden mainly and also couched them on usage.
- Also helped on other department items as well. Got several raises and was well regarded for my knowledge.
- Did not want to leave but the commute was to taxing (37 miles). This was a part time 20 hr. to 24 hr. position.
- Have lots of patience and am skilled at customer support.
Sales Associate
Joseph A Bank
Algonquin, IL
09.2018 - 04.2020
- Was responsible for restocking all incoming merchandise each day.
- Was also ringing up standard sales when needed.
- Would help any customer that entered the store that the main sales folks were too busy to take care of at the moment.
- I learned quickly how to refold shirt merchandise for maximum merchantability. (Left over from client tryons).
- Viewed all work as if I owned the store and wanted to maximize all sales.
- Conducted credit card transactions through POS System
- Educated customers about Suit sizes and shirt sizes.
- Also, the material they were made I
- Answered incoming calls
- Placed orders
Tech Support Analyst (and owner)
White Hat Computer Support Ltd
Batavia, IL
09.2005 - 08.2018
- Repaired personal computers, installed bug screen TVs, repaired them as well.
- Reimage them with Windows operating system. Whole house network hard wiring.
- Troubleshoot wireless network problems.
- Install server client network for small businesses.
- Work was done either in home or in the shop depending on the seriousness of the problem.
- Had to interact with the client and keep them informed as to expectations of completion of work.
- I got leads from Thumbtack lead services.
- I have a 4.6 out of 5 rating for customer service (on 200 jobs) which can be viewed anytime.
Education
Associate in Science (AS) - Electrical Engineering and Mathematics
Mineral Area College
Flat River, MO07-1964
Skills
COMPUTER SUPPORT (10 years)
MICROSOFT OFFICE (10 years)
ANDROID (5 years)
Technical Support
DHCP
VoIP
Disaster Recovery (5 years)
Troubleshooting (10 years)
Help Desk (10 years)
Remote Access Software (5 years)
Citrix
Software troubleshooting (10 years)
Customer service (10 years)
MySQL
Computer literacy (10 years)
Retail sales (5 years)
Microsoft Exchange
Certification
Many certificates of completion will furnish when needed Present, IBM Assembler Informix Systems analyst Oracle SQL COBOL, C+, Unix, (note retired from Trans Union as a Systems Architect in 2004) after 15 years of sevice
Languages
English - Expert
Additional Information
- Skills
- Worked at jos a bank and HomeDepot in glenview, Illinois in customer service positions
- Familiar with All Versions of Windows operating system 8 through 10, Apple systems, Microsoft office, computer repair (HP, Dell, custom etc.) laptops to desktops to iPad and android pads
- Excellent teaching skills from providing technical support to hands on assistance.
- Worked several years in desktop at Transunion, am skilled at filling any variety of trouble ticket systems and was on call 24-7 in a rotation of 1 week out of 5.
- Worked with barcode scanner when White Hat Computer Support Ltd was a telecommunications representative for Clear internet products for 3 years.
- Worked as a telemarketer for the Joe Walsh congressional election campaign in 2007 doing 60 to 70 calls a day for 5 days.following a scripted dialog.(p.s. he won)
Timeline
Customer Service Associate
The Home Depot
09.2021 - 09.2023
Sales Associate
Joseph A Bank
09.2018 - 04.2020
Tech Support Analyst (and owner)
White Hat Computer Support Ltd
09.2005 - 08.2018
Associate in Science (AS) - Electrical Engineering and Mathematics
Mineral Area College