Summary
Overview
Work History
Education
Skills
Languages
Timeline
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James Bolton

Virginia Beach,VA

Summary

Dynamic manager with a proven track record at Sonic, excelling in team leadership and customer service. Enhanced operational efficiency and customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, fostering a motivated workforce while ensuring a safe and organized environment. Also excels in handiness with vehicles as well as woodwork.

Overview

2
2
years of professional experience

Work History

Manager

Sonic
06.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Maintained quick and accurate orders being made and served.

Lifeguard

Ocean Breeze
05.2023 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Still Enrolled -

Landstown Highschool
Virginia Beach

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Sales techniques
  • Conflict resolution

Languages

Spanish
Limited Working

Timeline

Manager

Sonic
06.2024 - Current

Lifeguard

Ocean Breeze
05.2023 - 09.2023

Still Enrolled -

Landstown Highschool

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James Bolton