James Booth
Springfield,MO
Overview
20
20
years of professional experience
Work History
Customer Experience Specialist
Oreilly Auto Pats
Springfield, Missouri
02.2022 - 10.2024
- Developed customer service policies and procedures to ensure optimal customer experience.
- Provided technical support to customers and troubleshoot their queries.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
Sales Agent
Corporate Technologies Advantage LLC
Springfield, Missouri
11.2018 - 01.2022
Sales Associate
Sears
Springfield, MO
08.2013 - 11.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Build Operator
Carlisle Transmission Belts
Springfield Mo, MO
10.2004 - 05.2013
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Education
Masters Business Administration - MBA
03-2018
Bachelor of Science - Psychology
05-1997
Skills
- CRM Software
- Trend Monitoring
- Client Advocacy
- Order Processing
Timeline
Customer Experience Specialist - Oreilly Auto Pats
02.2022 - 10.2024
Sales Agent - Corporate Technologies Advantage LLC
11.2018 - 01.2022
Sales Associate - Sears
08.2013 - 11.2018
Build Operator - Carlisle Transmission Belts
10.2004 - 05.2013
Missouri State University - Springfield - Bachelor of Science, Psychology
Grand Canyon University - Masters Business Administration, MBA