Overview
Work History
Education
Skills
Timeline

James Booth

Springfield,MO

Overview

20
20
years of professional experience

Work History

Customer Experience Specialist

Oreilly Auto Pats
02.2022 - 10.2024
  • Developed customer service policies and procedures to ensure optimal customer experience.
  • Provided technical support to customers and troubleshoot their queries.
  • Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.

Sales Agent

Corporate Technologies Advantage LLC
11.2018 - 01.2022

Sales Associate

Sears
08.2013 - 11.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Build Operator

Carlisle Transmission Belts
10.2004 - 05.2013
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.

Education

Masters Business Administration - MBA

Grand Canyon University, Phoenix, AZ
03-2018

Bachelor of Science - Psychology

Missouri State University - Springfield , Springfield MO
05-1997

Skills

  • CRM Software
  • Trend Monitoring
  • Client Advocacy
  • Order Processing

Timeline

Customer Experience Specialist - Oreilly Auto Pats
02.2022 - 10.2024
Sales Agent - Corporate Technologies Advantage LLC
11.2018 - 01.2022
Sales Associate - Sears
08.2013 - 11.2018
Build Operator - Carlisle Transmission Belts
10.2004 - 05.2013
Missouri State University - Springfield - Bachelor of Science, Psychology
Grand Canyon University - Masters Business Administration, MBA

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James Booth