Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Foster Dad
Me
Harrisburg NC
04.2008 - 04.2023
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Provided transportation for children and parents to and from visits and court.
Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
Facilitated family meetings to ensure communication and collaboration between family members.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Licensed Auto Dealer
Apple City Auto Brokers L.L.C.
610 Hunters Ridge Rd. Taylorsville NC 28681
06.2018 - 06.2022
Created inviting environment for customers by maintaining store organization and cleanliness.
Listened to customer needs and desires to identify and recommend optimal products.
Facilitated training, sellout events and promotional activities collaboratively with customers and suppliers.
Created awareness and developed consumer preference for company offerings.
Recommended complementary purchases to customers, increasing revenue.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed efficient cash register operations.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Engaged in friendly conversation with customer to better uncover individual needs.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Custom Car Builder
Automotive Performance Plus
Taylorsville NC
02.2014 - 06.2018
Labeled components and monitored use to keep accurate records.
Identified and corrected defects to bring completed products in line with tolerances.
Assembled electrical or support structures, units, subassemblies and wiring using rivets, bolts, soldering or micro welding equipment.
Developed and tested prototypes in accordance with engineering specifications, utilizing electrical and mechanical tools.
Adjusted, repaired or replaced electrical or electronic components parts to correct defects and to maintain conformance with specifications.
Assembled work piece per layout and work instructions.
Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
Drilled or tapped holes according to specifications using drills, calipers, cutters or saws.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Passionate about learning and committed to continual improvement.
Operations Manager
AAMCO Transmissions
Pineville, NC
01.2007 - 01.2008
Introduced new methods, practices, and systems to reduce turnaround time.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Increased profit by streamlining operations.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Directed initiatives to improve work environment, company culture or overall business strategy.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assisted in recruiting, hiring and training of team members.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Devised processes to boost long-term business success and increase profit levels.
Interacted well with customers to build connections and nurture relationships.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Trained new employees on proper protocols and customer service standards.
Mitigated business risks by working closely with staff members and assessing performance.
Supervised operations staff and kept employees compliant with company policies and procedures.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Developed systems and procedures to improve operational quality and team efficiency.
Education
High School Diploma -
Shamrock High School
Decatur, GA
06.1990
Skills
Case Planning and Management
Child Development
Therapist Collaboration
Legal Standards
Accomplishments
I managed to get 4 adopted children (the james gang) to adulthood without strangling them, or allowing them to strangle others........
all forms of automotive fast and fun!
I primarily started building drag cars, custom cars, street cars, and selling them to be able to stay home with the James gang
Foster Care Case Manager at Youth in Need/ Children’s Permanency PartnershipFoster Care Case Manager at Youth in Need/ Children’s Permanency Partnership
Social Worker III-Foster Care at Cumberland County Department of Social ServicesSocial Worker III-Foster Care at Cumberland County Department of Social Services