James Brandt
Casper,WY
Summary
Dynamic security professional with extensive experience at The GEO Group, Inc., excelling in staff training and incident report writing. Proven ability to lead teams effectively while ensuring compliance with security protocols. Skilled in problem-solving and IT support, committed to enhancing safety and operational efficiency in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer II
The GEO Group, Inc.
Casper, US
09.2024 - Current
- Led monitoring of staff and residents during shifts, evaluating performance per facility and corporate policies.
- Trained new employees, resolved complaints, took corrective actions, developed work schedules, monitored post assignments, approved leave requests, and prepared resident work.
- Reviewed and approved residents' schedules to ensure compliance with program requirements.
- Visited work sites to verify residents' participation in work programs and adherence to schedules.
- Confirm with managers and work force places to confirm residents schedule and hours.
- Conduct UAs and conduct Vehicle Searches and approve the vehicle.
- Contacted residents on furloughs and pass sites to verify their locations.
- Allow residents to share an input on their jobs/career choices.
- Give advice/recommendations on resident's jobs.
- Provide feedback to case management and supervisors on resident's progress through programming.
Security Officer
The GEO Group, Inc.
Casper, US
09.2023 - 09.2024
- Worked 12hr shifts to ensure safety of staff, inmates, and administration across various responsibilities.
- Monitored facility access and ensured compliance with security protocols.
- Responded promptly to alarms and emergencies, ensuring safety of individuals.
- Maintained surveillance equipment and monitored video feeds for suspicious activity.
- Prepared detailed incident reports for all security-related events.
- Conducted inmate counts and managed medication calls to ensure proper health and safety protocols.
- Engaged with inmates and families to foster communication and support.
- Assisted individuals in reconnecting with the outside world.
- Enter in residents' schedules and help the Case Management staff as well as the Security Monitor 2 staff with scheduling.
- Give recommendation and feedback to the Security Monitor 2 regarding resident's schedule and issues.
- Approve schedules per the itinerary of the residents.
Hybrid sales
Best Buy
Casper, US
08.2021 - 09.2023
- Led warehouse team to achieve operational excellence and meet sales targets.
- Activated mobile phones and efficiently sold televisions, computers, and routers during sales events.
- Delivered attentive service to customers in-person and over the phone.
- Addressed customer requests and answered questions to enhance satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Served as primary contact for all warehouse-related inquiries and issues.
- Managed daily truck operations to ensure timely deliveries and inventory accuracy.
Taco Bell Team Trainer
Border Foods
Casper, US
08.2019 - 08.2021
- Led onboarding sessions for new employees, ensuring smooth integration into fast-paced environment.
- Created training programs to equip staff for handling busy meal periods effectively.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Coached team members to improve performance and responsiveness during peak hours.
- Evaluated training effectiveness through participant feedback and assessments.
- Implemented best practices for food safety and hygiene training programs.
Education
High School Diploma -
Natrona County High School
Casper, WY05.2021
Skills
- Retail sales and customer service
- Incident report writing
- Incident escalation procedures
- Staff training and development
- Team leadership
- Problem solving
- Staff management
- First aid and CPR certified
- IT support and Microsoft Office
- Microsoft Word proficiency
- Electrical wiring expertise
- Criminal investigation and corrections experience
Certification
- OC Certification, 06/24, Present
- AED Certification
- CPR Certification, 04/24, 04/27
Languages
Spanish, Intermediate
Timeline
Security Officer II
The GEO Group, Inc.
09.2024 - Current
Security Officer
The GEO Group, Inc.
09.2023 - 09.2024
Hybrid sales
Best Buy
08.2021 - 09.2023
Taco Bell Team Trainer
Border Foods
08.2019 - 08.2021
High School Diploma -
Natrona County High School