Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Song

Woodbridge,VA

Summary

Hardworking and passionate job Seeker with strong organizational skills eager to secure DCO or DECOM position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Security Officer

AWS, Amazon Web Services
04.2023 - Current
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Customer Service Representative

StoneBridge Cleaners
06.2012 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Merit Cleaners
02.2009 - 02.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Fork Union Military Academy
Fork Union, VA

Skills

  • Account Management
  • Sales Expertise
  • Customer Relations
  • Order Fulfillment
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Report Creation
  • Microsoft Word
  • Money Handling Abilities
  • Customer Service
  • Customer Consulting
  • Quality Control
  • Store Maintenance
  • Order Processing
  • Closing Sales
  • Conflict Resolution

Timeline

Security Officer

AWS, Amazon Web Services
04.2023 - Current

Customer Service Representative

StoneBridge Cleaners
06.2012 - 07.2021

Customer Service Representative

Merit Cleaners
02.2009 - 02.2012

High School Diploma -

Fork Union Military Academy

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Stephen Song