James Brennan
Hagerstown,MD
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
Granite State Exotics
01.2013 - 01.2025
- Founded and scaled New Hampshire's premier exotic pet business, achieving 300% revenue growth in 5 years.
- Generated new business with marketing initiatives and strategic plans.
- Led a team of 6, overseeing operations, marketing, and customer service.
- Developed e-commerce platform using WordPress, PHP, CSS, React, and JavaScript, driving 80% of sales.
- Implemented digital marketing strategies, growing social media following to 18,000+ and reducing customer acquisition costs by 40%.
- Maintained USDA federal broker's license (APHIS License Number 12-B-0017) and NH state license.
- Negotiated competitive contracts with pet supply vendors.
- Achieved 98% customer satisfaction rate (330+ Google reviews).
- Successfully sold the business to a competitor in 2024.
General Manager
Sugar Heaven
01.2010 - 01.2013
- Managed 8,000 sq ft candy and ice cream shop, overseeing a team of 20+ employees.
- Managed daily operations, inventory, and customer service.
- Implemented strategies to enhance customer experience and increase sales.
- Coordinated events for large groups and corporate clients.
- Assisted in emergency response efforts during the 2013 Boston Marathon bombing.
Education
High School Diploma -
Everett High School
Everett, MA06-2010
Skills
- Strategic marketing
- Sales growth strategy
- Client advisory services
- Strategic channel development
- Comprehensive strategic planning skills
- Effective team leadership
- Customer engagement strategies
Certification
COMPTIA A+ Certification
Timeline
Business Development Manager
Granite State Exotics
01.2013 - 01.2025
General Manager
Sugar Heaven
01.2010 - 01.2013
High School Diploma -
Everett High School
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