James Brooks
Cleves,OH
Summary
Dynamic sales professional with a proven track record at Fischer Homes, achieving a 98.2% customer satisfaction rate. Expert in team building and adept at closing sales, consistently driving over $10 million in annual volume. Recognized for strategic sales management and delivering tailored solutions that exceed customer expectations.
Overview
15
15
years of professional experience
Work History
Sales Counselor
Fischer Homes
Cincinnati, OH
12.2017 - 09.2025
- Promoted career-long 98.2% customer satisfaction rate by resolving problems and finding solutions with knowledgeable and friendly service.
- Analyzed customer needs to provide tailored solutions for diverse demands.
- Managed a high volume of backlog on a daily basis to work towards rapid closings.
- Consistent $10 million+ annual volume, with a company high of 95% conversion rate with a partnered lending partner.
- Maintained Cincinnati Market's highest average ticket sale price ($524k+) for three years in a row.
Sales/Store Manager
La-Z-Boy Furniture Galleries
Cincinnati, Ohio
05.2014 - 10.2017
- Hired and trained all sales staff for new store location.
- Determined merchandise price schedules and discount rates.
- Generated monthly and annual sales reports.
- Maintained friendly and professional customer interactions.
- Managed a $2,800,000 annual AOP location.
- Responsible for all operational processes, HR, team building, and recruiting.
- Report to MSM monthly regarding sales metrics, projections, and expectations.
Sales Consultant
La-Z-Boy Furniture Galleries
Cincinnati, Ohio
07.2010 - 05.2014
- Received and processed cash and credit payments for in-store purchases.
- Created strategies to develop and expand existing customer sales, which resulted in a minimum 10%+ increase in annual sales three years in a row.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
Education
High School Diploma -
Colerain High School
Cincinnati, OH01.2007
Business Administration
Cincinnati State
CincinnatiSkills
- Team building expert
- Goal-oriented
- Detail-oriented
- Seamless product demonstrations
- Verbal communication
- Focus on employee training
- Adept at closing sales
- Sales management
- Brand awareness development
- Sales strategist
Timeline
Sales Counselor
Fischer Homes
12.2017 - 09.2025
Sales/Store Manager
La-Z-Boy Furniture Galleries
05.2014 - 10.2017
Sales Consultant
La-Z-Boy Furniture Galleries
07.2010 - 05.2014
High School Diploma -
Colerain High School
Business Administration
Cincinnati State