Umme Sanzida
Clermont
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.
Overview
10
10
years of professional experience
Work History
Financial Counselor
Orlando Health Dr. P Phillips Hospital Emergency Room
2018.04 - Current
- Assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible
- Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due
- Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals
- Consistently meets Quality Assurance standards set by the Patient Access department
- Effectively and accurately gathers and inputs patient/guarantor demographic and financial information
- Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
Senior AVID Tutor
Lake County School's
2015.08 - 2018.05
- Provided feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence in students
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Optimized tutoring strategies based on current approaches, technology options and individual student needs.
Sales Associate/ Star Sales Ambassador
Macy's
2014.09 - 2016.05
- Resolved customer concerns using strong communication and conflict management skills
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales, and process returns
- Met goals consistently while working independently within team environment
- Maintained calm demeanor and managed issues professionally and according to company standards.
Education
Master of Science - Health Informatics And Data Analysis
University of South Florida
Tampa, FL05.2025
Bachelor of Science - Health Science
Seminole State College of Florida
Sanford, FL04.2024
Associate degree with meta-major in Health Sciences -
Lake Sumter State College
Clermont, FL06.2016
High School Diploma -
East Ridge High School
Clermont, FL05.2014
Skills
- Microsoft Office Proficiency
- Exceptional Time Management
- Team Building Expert
- Confident, Articulate, and Professional Speaking Abilities and Experience
- Problem Solving Skills
- Excellent written and verbal communication skills
- Epic Software Proficiency
- Strong leadership abilities
- Curriculum Development Expertise
- Training Method Development
Timeline
Financial Counselor
Orlando Health Dr. P Phillips Hospital Emergency Room
2018.04 - Current
Senior AVID Tutor
Lake County School's
2015.08 - 2018.05
Sales Associate/ Star Sales Ambassador
Macy's
2014.09 - 2016.05
Master of Science - Health Informatics And Data Analysis
University of South Florida
Bachelor of Science - Health Science
Seminole State College of Florida
Associate degree with meta-major in Health Sciences -
Lake Sumter State College
High School Diploma -
East Ridge High School
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