Open To Work
Zulma Vargas
Palm Bay,FL
Summary
Financial counselor with extensive experience at Orlando Health Hospital, skilled in managing complex medical billing and creating customized payment plans. Expertise in insurance verification and patient management, supported by strong problem-solving abilities and bilingual communication. Focused on improving patient understanding and satisfaction in healthcare financial services.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Financial Counselor
Orlando Health Hospital
Melbourne, Florida
01.2025 - Current
- Counsel patients on medical billing processes to enhance understanding.
- Educate patients about insurance benefits and available financial assistance programs.
- Create personalized payment plans tailored to individual patient circumstances.
- Resolve billing inquiries through effective communication with patients and staff.
- Guide uninsured patients in locating necessary resources and services.
Patient Service Representative
Health First-Holmes Regional Medical Center
Melbourne, USA
01.2017 - 12.2024
- Verified insurance and collected payments at the time of service to ensure revenue flow.
- Maintained accurate patient records in electronic health systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records to update computer system and patient charts.
Financial Counselor/Registration
Hartford Healthcare
Hartford, USA
01.2011 - 12.2016
- Registered and pre-admitted patients for Primary Care, Dental, Specialty Doctor's, and Cancer Center.
- Validated and input demographic and financial information accurately.
- Verified patient eligibility and benefits for insurance coverage.
- Collected copays and account balances at appointment check-in.
- Facilitated signing of HIPAA forms and treatment consents by patients.
Patient Service Coordinator
Hartford Healthcare Medical Group
Hartford, USA
01.2009 - 01.2011
- Greeted and registered patients upon arrival, ensuring a welcoming atmosphere.
- Answered incoming calls promptly, maintaining professionalism in all communications.
- Scheduled new patient appointments accurately, informing patients of necessary preparation requirements.
- Collected co-payments and office charges, clarifying billing policies to enhance understanding.
Processing Specialist
Computer Science Corporation
Wethersfield, USA
01.2004 - 01.2009
- Processed and disbursed life insurance loans for customers efficiently.
- Responded to and followed up on customer inquiries through telephone and correspondence.
Receptionist/Secretary
Carabetta Management
Hartford, USA
01.2002 - 01.2004
- Handled telephone inquiries and directed calls to appropriate departments.
- Executed typing, filing, word processing, and spreadsheet management tasks.
- Processed income certifications and monthly Section 8 housing assistance payment billings.
- Prepared lease packages and monitored vacancy turnover for efficient property management.
Customer Service Representative
Rushford Center Outpatient Drug & Alcohol Rehab
Glastonbury, USA
01.2000 - 01.2002
- Obtained, maintained, and updated client demographic and financial information.
- Verified eligibility and benefits and obtained authorizations.
- Responded to all patients' inquiries regarding financial responsibilities.
- Answered incoming calls appropriately and solved problems accordingly.
Service Specialist II/Customer Service
Hartford Life Insurance Company
Avon, USA
06.1991 - 01.2000
- Provided exceptional customer service as Service Specialist II on outbound follow-up team.
- Facilitated daily telephone and written communications with companies regarding incoming exchange transfers.
- Underwrote and applied funds to fixed and variable new business contracts while establishing enrollments.
Education
High School Diploma -
Hartford Public High School
Hartford, CT06-1991
Skills
- Microsoft Office proficiency
- Financial counseling
- Insurance verification
- Cash handling
- Customer service
- Email and Outlook communication
- Bilingual communications
- Problem solving
- Revenue cycle management
- HIPAA compliance
- Medical billing resolution
Certification
CPR Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$23/hr - $1000/hrTimeline
Financial Counselor
Orlando Health Hospital
01.2025 - Current
Patient Service Representative
Health First-Holmes Regional Medical Center
01.2017 - 12.2024
Financial Counselor/Registration
Hartford Healthcare
01.2011 - 12.2016
Patient Service Coordinator
Hartford Healthcare Medical Group
01.2009 - 01.2011
Processing Specialist
Computer Science Corporation
01.2004 - 01.2009
Receptionist/Secretary
Carabetta Management
01.2002 - 01.2004
Customer Service Representative
Rushford Center Outpatient Drug & Alcohol Rehab
01.2000 - 01.2002
Service Specialist II/Customer Service
Hartford Life Insurance Company
06.1991 - 01.2000
High School Diploma -
Hartford Public High School