James Bryson
Tampa,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
30
30
years of professional experience
Work History
Retail Sales Specialist
Lowes Distribution Center
Gibsonton, FL
04.2013 - 09.2024
- Answered questions about current promotions and resolved issues according to store policies.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Answered customer inquiries regarding product features, pricing, and availability.
- Used product knowledge to suggest items to match client needs.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
Assistant Store Manager
Dollar General
Indianapolis, IN
06.2012 - 04.2013
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
Sales Specialist
Lowes Distribution Center
Anderson, IN
02.2007 - 04.2012
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Greeted and assisted customers to foster positive experiences.
- Researched competitors, economics and other key facets to better understand current market trends.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Resolved customer complaints in a timely manner.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
General Manager
h.h. Gregg
Indianapolis, IN
02.1995 - 09.2006
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Master of Science - Applied Psychology
University of Phoenix
Tempe, AZ06-2020
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ02-2018
Associate of Science - Security
University of Phoenix
Tempe, AZ01-2017
High School Diploma -
Thomas Carr Howe High School
Indianapolis, IN06-1980
Skills
- Good organizational skills
- Good conflict resolution skills
- Take direction well
- Good listener
- On time (punctual)
- Detail-oriented
- Multi-tasking
- Committed
Affiliations
- Tennis
- Hockey
- Softball
- Music
- Chess
- Euchre
- Movies and TV
Accomplishments
- Store of the year district 1 (h.h. Gregg)
- 2.1 million dollars in sales at Lowe's (2022)
- 1.8 million dollars in sales at Lowe's (2021 & 2023)
References
References available upon request.
Timeline
Retail Sales Specialist
Lowes Distribution Center
04.2013 - 09.2024
Assistant Store Manager
Dollar General
06.2012 - 04.2013
Sales Specialist
Lowes Distribution Center
02.2007 - 04.2012
General Manager
h.h. Gregg
02.1995 - 09.2006
Master of Science - Applied Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Science - Security
University of Phoenix
High School Diploma -
Thomas Carr Howe High School