Nicholas Myers
Germantown,MD
Summary
Business Professional offering customer service experience with outstanding results as both an individual contributor and as a team member. Ambitious individual with knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Compile, sort and verify the accuracy of data before it is entered. Consistently achieves and exceeds established goals.
Overview
14
14
years of professional experience
Work History
Retail Consultant
AT&T
06.2016 - Current
- Actively assisted customers with inquiries regarding new cellular equipment, exceeded personal sales and customer service goals, assisted in accomplishing store goals,
- Provided customers with a complete entertainment solution, educated customers on how to use their equipment and services efficiently, demonstrated new ways for customers to enjoy their products and service,
- Built long-lasting loyal customer relationships based on trustworthy service
- Strengthened team collaboration through effective communication and active participation in staff meetings.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Increased sales and customer satisfaction through personalized servicing.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
Asset Protection Manager/Sales Supervisor
Best Buy Inc
06.2014 - 06.2016
- Analyzed sales and customer service metrics, efficiently assisted customers with a wide range of electronics and audio components as well as accessories, sold customers on credit cards, set sales and customer service goals, worked in unison with neighboring departments to accomplish store sales goals, promoted apple care and in house protection plans, provided customers with solutions for all in-home television and audio installations and deliveries
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Banker
Capital One Bank
03.2012 - 06.2014
- Handled a wide range of transactions ranging from deposits, withdraws, payments, cash advances, opened and closed the store, balanced and managed multiple cash safes, accurately and efficiently assisted customers, referred bank products to customers, provided exceptional customer service, customer data entry for account inquiries
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Monitored and verified suspicious activity on customer accounts.
Assistant Manager
Paradise Biryani Pointe
11.2011 - 03.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Morning Manager
Potomac Foods Inc.
12.2010 - 10.2011
- Handled cash accurately and prepared deposits.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
Information Technology -
Montgomery College
Rockville, MDAcademy of Business and Finance -
Seneca Valley High School
Germantown, MD06.2010
Skills
- Leadership experience
- Good organizational skills
- Good time management skills
- Oral and written communications skills
- Organizational know-how
- Intermediate familiarity with personal computers
- Moderately fluent in Spanish
- Mastery of Microsoft Office/ Excel
- Proven problem-solving skills
- Knowledge working with tech companies & troubleshooting
- Knowledge of the customer service concept and importance in developing and expanding relationships
- Understanding of personal finance software, web/mobile browsers (cache, cookies), mobile devices, operating systems, and applications
- Computer proficiency
- Sales strategy development
- Complex Problem-Solving
Timeline
Retail Consultant
AT&T
06.2016 - Current
Asset Protection Manager/Sales Supervisor
Best Buy Inc
06.2014 - 06.2016
Retail Banker
Capital One Bank
03.2012 - 06.2014
Assistant Manager
Paradise Biryani Pointe
11.2011 - 03.2012
Morning Manager
Potomac Foods Inc.
12.2010 - 10.2011
Information Technology -
Montgomery College
Academy of Business and Finance -
Seneca Valley High School
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