Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Bumgarner

Maryville,TN

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Walmart, excelling in inventory management and customer service. Proven track record in insurance billing and analytical problem-solving, enhancing operational efficiency and reducing wait times. Adept at training teams and fostering collaboration, driving significant improvements in patient satisfaction and service quality.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
05.2021 - Current
  • Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
  • Compounded and dispensed medications following strict safety protocols and regulatory guidelines.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
  • Trained new pharmacy technicians on operational procedures and best practices for medication management.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.

Team Leader

Walmart
04.2019 - 05.2021
  • Led team initiatives to enhance operational efficiency and streamline workflows.
  • Mentored junior staff, fostering skill development and promoting a collaborative environment.
  • Implemented process improvements that increased productivity and reduced turnaround times.
  • Developed training programs to ensure adherence to company standards and best practices.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.

Group Leader

Denso Manufacturing
03.2014 - 04.2019
  • Led cross-functional teams to achieve project milestones and enhance collaboration across departments.
  • Developed and implemented process improvements that increased operational efficiency and reduced turnaround times.
  • Mentored junior staff, fostering skill development and ensuring adherence to best practices within the team.
  • Oversaw project planning and resource allocation, aligning efforts with organizational goals and strategic objectives.
  • Analyzed performance metrics to identify trends, driving data-informed decisions for continuous improvement initiatives.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.

Assistant Manager

Walmart
08.2011 - 03.2014
  • Monitored inventory levels and streamlined restocking processes to enhance efficiency.
  • Collaborated with leadership to identify areas for process improvement and cost reduction.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Manager

Walmart
03.2008 - 08.2011
  • Supervised daily operations, ensuring compliance with safety protocols and operational standards.
  • Trained and mentored team members to enhance performance and efficiency in high-pressure environments.
  • Managed inventory levels, optimizing stock management processes to reduce waste and improve service times.
  • Implemented workflow improvements, streamlining processes to increase team productivity and service quality.
  • Analyzed operational data to identify trends, driving strategic decisions for continuous improvement initiatives.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Assistant Manager

Walmart
02.2005 - 03.2008
  • Assisted in developing and implementing training programs for new team members.
  • Coordinated daily operations, ensuring alignment with company policies and standards.
  • Analyzed operational data to inform strategic decisions and drive overall team performance.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Associate of Applied Science - Electrical Engineering

Pellissippi State Community College
Knoxville, TN

Skills

  • Detail-oriented data management
  • Detail-oriented approach
  • Analytical problem-solving
  • Customer service
  • Insurance billing
  • Team collaboration
  • Problem-solving
  • Time management
  • Customer relations
  • Project management
  • Financial management
  • Budget assistance

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walmart
05.2021 - Current

Team Leader

Walmart
04.2019 - 05.2021

Group Leader

Denso Manufacturing
03.2014 - 04.2019

Assistant Manager

Walmart
08.2011 - 03.2014

Shift Manager

Walmart
03.2008 - 08.2011

Assistant Manager

Walmart
02.2005 - 03.2008

Associate of Applied Science - Electrical Engineering

Pellissippi State Community College

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