After hours I enjoy:
supporting my son who is special needs
going to the beach
cruises
crafts and hobbies
adult coloring books
shell collecting
traveling
wineries
doll collecting
Marie Poindexter
Corpus Christi,TX
Summary
Dynamic Certified Pharmacy Technician with proven expertise at CVS Pharmacy, excelling in data entry and customer service. Recognized for enhancing patient care through meticulous medication dispensing and effective problem-solving. Committed to maintaining high standards of accuracy and efficiency while training new staff to uphold service excellence.
Overview
28
28
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
Corpus Christi, Texas
01.2017 - 11.2025
- Processed, counted, measured, and dispensed medications accurately, adhering to safety protocols.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors' offices via telephone, fax, and email to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Managed inventory levels, optimizing stock control for prescription medications.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent sales.
- Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter medications.
- Set up and modified patient profiles to include current medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
Certified Pharmacy Technician
Walgreen's Pharmacy
Corpus Christi, TX
06.1997 - 08.2016
- Prescription processing: Enter prescription and patient data, fill prescriptions by counting and pouring medications, and verify that the correct medicine is given to the correct patient.
- Inventory and stock management: Maintain the pharmacy's stock, including ordering, receiving, and organizing supplies and medications.
- Customer service: Handle customer inquiries over the phone and in person, assist with prescription requests, and provide a positive customer experience by addressing their needs and questions.
- Administrative duties: Process third-party insurance claims, resubmit rejected claims, and handle various clerical duties assigned by the pharmacist.
- Compliance and error reporting: Adhere strictly to all company policies, federal, and state regulations. Report prescription errors immediately to the on-duty pharmacist.
- Store maintenance: Ensure the pharmacy department is clean, neat, and well-organized.
- Sales and cash handling: Operate the cash register, register all sales, and handle cash as required.
Education
No Degree - CNA
McHenry County College
Crystal Lake, IL04.1997
Skills
- Detail-oriented data management
- Meticulous attention to specifics
- Effective problem resolution
- Service excellence
Interests
Timeline
Certified Pharmacy Technician
CVS Pharmacy
01.2017 - 11.2025
Certified Pharmacy Technician
Walgreen's Pharmacy
06.1997 - 08.2016
No Degree - CNA
McHenry County College