James Bunker
Johnstown,NY
Summary
Results-driven operations and field management professional with over 9 years of experience leading utility teams in dynamic environments. Expertise in optimizing resource allocation, enhancing employee performance, and ensuring regulatory compliance while delivering high-quality customer service.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Support Supervisor
Premier Infrastructure & Energy
Schenectady, NY
07.2022 - Current
- Led and supervised team of 15 utility locators to ensure efficient service delivery across designated area.
- Coordinate daily scheduling, workload allocation, and resource management to maximize productivity and service quality.
- Monitor team productivity and performance metrics to ensure compliance with safety regulations and operational objectives.
- Investigated and resolved complex utility locating challenges, ensuring accuracy and adherence to quality standards.
- Respond to after-hours emergencies and resolve critical operational and customer-related issues.
- Coach, mentor, and develop employees through ongoing training and performance management.
- Utilize GIS mapping systems, GPS technology, and company software to manage work orders and documentation.
- Foster a culture of accountability, teamwork, and customer satisfaction.
Laborer
City of Johnstown
Johnstown, NY
02.2022 - 07.2022
- Executed maintenance, repairs, and inspections on municipal water infrastructure systems to ensure optimal functionality.
- Identified locations of underground water mains and associated utilities to facilitate maintenance.
- Supported preventative maintenance initiatives, contributing to reliable public utility operations.
- Collaborated with team members on city infrastructure projects and emergency repairs, enhancing project efficiency.
Field Supervisor
USIC
Albany, NY
01.2017 - 01.2022
- Supervised daily operations of 30 field employees across multiple service territories, ensuring efficient service delivery.
- Managed workforce scheduling, route planning, payroll administration, and on-call rotations to optimize resource allocation.
- Monitored employee performance and productivity, driving adherence to operational goals and service expectations.
- Ensured compliance with company policies, industry regulations, and safety standards.
- Investigated utility damages and incidents, implementing corrective actions and process improvements.
- Managed company vehicle fleets, equipment, and inventory assets.
- Conducted recruiting, interviewing, onboarding, and training of new employees.
- Served as a key liaison between field personnel, management, and customers.
Education
High School Diploma / GED -
Johnstown High School
Johnstown, NYSkills
- Operations Management
- Workforce scheduling
- Resource allocation
- Safety & Regulatory Compliance
- Performance evaluation
- Operational adherence
- Team Leadership
- Team management
- Employee coaching
- Staff training
- Customer service
- Area and Field Management
- Equipment Management
- Microsoft Office Suite
- Report writing
- Problem solving
- Performance evaluation
- Effective communication
- Training
- Relationship building
- Training
Certification
- CPR Certified
- First Aid Certified
- Valid New York State Driver's License
- Motorcycle Endorsement
Timeline
Support Supervisor
Premier Infrastructure & Energy
07.2022 - Current
Laborer
City of Johnstown
02.2022 - 07.2022
Field Supervisor
USIC
01.2017 - 01.2022
High School Diploma / GED -
Johnstown High School