James Burrell
New Palestine,IN
Summary
An accomplished senior executive with over 10 years of experience effectively managing multi-state service operations at ADT Security. Proficient in developing and executing short and long-term growth strategies, enhancing profitability, and optimizing operational efficiency. A proven leader with the ability to foster cross-functional teams, cultivate strong relationships, and consistently deliver outstanding results in dynamic environments. Seeking a challenging position in a thriving organization to leverage expertise, drive sustainable growth, and fortify market standing.
Overview
14
14
years of professional experience
Work History
Area Sales and Install Manager Multi-State
ADT Security Services/Tyco/JCI
01.2021 - Current
- Led a team of 10 managers and 90 sales associates across multiple sites in Indiana/Michigan, achieving a remarkable 30% revenue growth in the past 2 years
- Collaborated with the regional executive team to devise and implement a growth strategy, resulting in a 20% increase in customer satisfaction scores
- Developed and managed a sales budget, streamlining referral sources for improved efficiency
- Implemented innovative technology solutions and automation, leading to a 20% reduction in costs and enhanced workforce productivity
- Fostered a culture of high performance, driving operational excellence in sales and profitability
- Conducted cold calls with each team member to drive business growth and closed unsold appointments for quick revenue generation.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
Small Business Manager
ADT Security Services/Tyco/JCI
01.2018 - 01.2021
- Led a team of 10 sales associates across multiple sites in Indiana, achieving consistent year-over-year growth
- Developed and managed a sales budget, optimizing referral sources for increased efficiency
- Improved workforce productivity by integrating innovative technology solutions and automation, resulting in a 20% reduction in costs with discounting
- Fostered a culture of high performance, guiding the team to achieve operational excellence in sales and profitability.
Residential Sales Representative
ADT Security Services/Tyco/JCI
01.2010 - 01.2017
- Delivered excellent customer service, consistently exceeding monthly/yearly sales expectations
- Received numerous awards for surpassing sales goals, excelling in cold calling and door knocking
- Successfully implemented add-on sales strategies and business growth through referrals.
Education
High School Diploma -
INDIANAPOLIS HIGH SCHOOL
Indianapolis, INSkills
- Scheduling Coordination
- Site Inspections
- Health and Safety
- Workflow Optimization
- Team Leadership
- Client Relations
- Staff Training
Timeline
Area Sales and Install Manager Multi-State
ADT Security Services/Tyco/JCI
01.2021 - Current
Small Business Manager
ADT Security Services/Tyco/JCI
01.2018 - 01.2021
Residential Sales Representative
ADT Security Services/Tyco/JCI
01.2010 - 01.2017
High School Diploma -
INDIANAPOLIS HIGH SCHOOL
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