James Carbone
Pipersville,PA
Summary
Dynamic Digital Sales Manager at ADP with a proven track record of exceeding sales quotas and enhancing client relationships. Expert in consultative sales and customer onboarding, driving efficiency through tailored workforce management solutions. Recognized for outstanding performance and mentoring new hires, fostering a culture of success and collaboration.
Overview
4
4
years of professional experience
Work History
Digital Sales Manager
ADP
08.2025 - Current
- Achieved 139% of annual sales quota by building trusted relationships with small business owners and delivering tailored workforce management solutions.
- Advise business owners on payroll, compliance, benefits, and operational challenges, enhancing their business efficiency.
- Guide new clients through onboarding and implementation of payroll and HR platforms, facilitating a smooth customer experience.
- Collaborate with internal implementation, service, and product teams to resolve customer issues, fostering long-term client success.
- Mentor new hires on client communication, consultative selling, and relationship management for best practices.
- Named Rookie of the Year for outstanding first-year performance and client-focused consultative approach.
Office Manager
Oakes Detail
09.2024 - 07.2025
- Coordinated scheduling, service delivery, and customer communications to provide a seamless customer experience.
- Managed daily business operations, enhancing customer service and fostering long-term client relationships.
- Processed payroll and maintained operational records, streamlining administrative workflows.
Product Specialist
Mercedes-Benz of Doylestown
06.2022 - 09.2024
- Led product demonstrations to showcase vehicle features and benefits.
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Cultivated customer relationships, resulting in increased referrals and repeat business.
- Delivered more than 200 vehicles annually while maintaining a 97% customer satisfaction rating.
Education
Bachelor of Science - Business Management
West Chester University
West Chester, PA05-2025
Skills
- Customer Onboarding
- Account Management
- Client management
- Salesforce CRM
- Workforce Management
- Consultative sales
Timeline
Digital Sales Manager
ADP
08.2025 - Current
Office Manager
Oakes Detail
09.2024 - 07.2025
Product Specialist
Mercedes-Benz of Doylestown
06.2022 - 09.2024
Bachelor of Science - Business Management
West Chester University