James Carr
Lexington,SC
Summary
Experienced information security and IT support professional with over 13 years in military IT operations, system administration, and secure communications. Proficient in DoD cybersecurity requirements such as RMF, A&A, STIGs, and POA&Ms. Demonstrated expertise in managing user permissions, securing network infrastructure, and contributing to vulnerability assessments and remediation efforts. Holds certifications in CompTIA Security+, Network+, SecurityX (CASP+ equivalent), and Cloud+. Skilled in Active Directory, Office 365, PowerShell, ACAS, VoIP, VTC, and endpoint security tools.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Help Desk Technician
U.S. Army
02.2019 - 05.2023
- Provided Tier 1 support for secure Army networks and endpoint systems, troubleshooting software, hardware, and network issues
- Created and managed user accounts in Active Directory with strict access control enforcement for DoD network security
- Documented incidents and resolutions in ticketing systems; analyzed trends to assist with POA&M development and risk mitigation
- Participated in cybersecurity incident resolution and device hardening tasks, aligning with organizational policies
- Delivered user education on best practices for secure system use and phishing awareness
- Ensured secure configurations and compliance with audit standards, supporting quarterly IA inspections
- Reduced troubleshooting time by 30% through proactive diagnostics and configuration reviews
- Achieved a 95% first-contact resolution rate and 100% compliance during security audits
Cybersecurity Support Analyst (Formerly VTC Technician Manager)
U.S. Army
01.2017 - 01.2019
- Supported cybersecurity operations by managing secure VoIP, VTC, and data systems in compliance with DoD standards
- Assisted in enforcing access control and user authentication policies to safeguard classified network infrastructure
- Participated in cybersecurity readiness efforts, contributing to RMF documentation and POA&M development
- Documented technical assessments and findings to support ATO/IATT requirements for mission systems
- Supported ACAS scanning and vulnerability tracking efforts in alignment with DoD risk frameworks
IT Field Service Technician Manager
U.S. Army
07.2012 - 12.2016
- Oversaw installation and maintenance of mission-critical communications infrastructure across secure DoD networks
- Implemented network redundancy and security configurations to ensure high availability and resilience
- Achieved 95% resolution rate for customer issues and supported RMF-aligned system reliability practices
- Conducted system diagnostics and collaborated with cybersecurity leads to identify and resolve vulnerabilities
IT Field Service Technician
U.S. Army
07.2011 - 07.2012
- Supported command systems and secure communication hardware for high-priority users
- Configured and maintained workstations with strict security policies in line with DoD compliance standards
- Documented repair logs and supported vulnerability tracking for endpoint assets
- Provided Tier 1 support and contributed to baseline system hardening and patching efforts
Cable Installation Technician
U.S. Army
08.2009 - 06.2011
- Installed, tested, and maintained secure communication cabling infrastructure in classified environments
- Conducted network cable diagnostics and supported physical security verification of IT infrastructure
- Ensured installations aligned with DoD physical and cybersecurity standards
- Performed quality assurance inspections and cable audits to maintain secure signal transmission
Education
Associate of Applied Science - Computer And Information Sciences
ECPI University
Columbia, SC01-2025
Skills
- Cybersecurity
- RMF
- Windows Server
- Active Directory
- Office 365
- PowerShell scripting
- Software updates
- Network diagnostics
- Ticketing systems
- Remote and on-site troubleshooting
- Audit support
- Quality assurance tracking
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA SecurityX (Advanced Security)
- CompTIA Cloud+
- Certified Fiber Optics Technician / Installer
- CPR/BLS – American Heart Association
Technical Skills
RMF, A&A support, STIGs, POA&Ms, ACAS, endpoint hardening, vulnerability remediation, incident response, Windows Server, Active Directory, Office 365, PowerShell scripting, license and user account management, VoIP/VTC systems, cable infrastructure, network diagnostics, ping/speed testing, configuration audits, Tier 1/2 help desk, ticketing systems, remote and on-site troubleshooting, user training, technical documentation, DoD security standards, audit support, internal reviews, quality assurance tracking
Timeline
Help Desk Technician
U.S. Army
02.2019 - 05.2023
Cybersecurity Support Analyst (Formerly VTC Technician Manager)
U.S. Army
01.2017 - 01.2019
IT Field Service Technician Manager
U.S. Army
07.2012 - 12.2016
IT Field Service Technician
U.S. Army
07.2011 - 07.2012
Cable Installation Technician
U.S. Army
08.2009 - 06.2011
Associate of Applied Science - Computer And Information Sciences
ECPI University
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