Aaron Castaneda
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self motivated and very adaptable in most situations. I am looking to gain practical experience in the tech field and use all of my skills to find the best role for me to grow into.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
HEB Grocery Store
09.2021 - Current
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Train new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Barista
Starbucks Coffee Company
02.2019 - 04.2021
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Repair Technician
Ipc repair
10.2020 - 03.2021
- Repair phones, iPads, and computers of all varieties
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Education
Associate of Science - Network And System Administration
Lone Star College - Kingwood
Kingwood, TX05.2025
High School Diploma -
Summer Creek High School
Houston, TX05.2019
Skills
- Proficient in Microsoft Office Suite
- Accuracy and attention to detail
- Adaptability and flexible
- Customer Service
- Good communication skills
- Customer Relations
- Complaint Handling
- Problem Resolution
- Computer Proficiency
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 106 staff members.
Volunteer Experience
Assisted neighbors and surrounding neighborhoods during Hurricane Harvey., Collected and distributed food, water and other essentials, Assisted cleaning up houses, removing items to be discarded and helped sanitize
Languages
Spanish
Limited Working
Timeline
Customer Service Specialist
HEB Grocery Store
09.2021 - Current
Repair Technician
Ipc repair
10.2020 - 03.2021
Barista
Starbucks Coffee Company
02.2019 - 04.2021
Associate of Science - Network And System Administration
Lone Star College - Kingwood
High School Diploma -
Summer Creek High School