James Catalfamo Jr
East Berne,NY
Summary
Qualified Military Police Officer with 1 year of committed experience maintaining secure environments while leading diligent security details to minimize crime. Proven leader with exceptional attention to detail and demonstrated success closely monitoring infractions, security threats and suspicious activities. Goal-oriented and meticulous professional with active Top Secret security clearance.
Forward-thinking professional offering more than 5 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven leadership skills.
Overview
8
8
years of professional experience
Work History
Member Service Representative
CDPHP
Albany, NY
02.2024 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Maintained accurate records of member interactions and transactions.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Monitored compliance with organizational security protocols when interacting with members.
Military Police Officer
New York State National Guard
Latham, NY, NY
09.2022 - Current
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
Crew Leader
MacFawn Fire & Flood
Albany, NY
09.2022 - 09.2023
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Cook Shift Leader
Village Pizza
Altamont, NY
02.2018 - 10.2022
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Customer Sales Lead
Sunoco Gas Station
Altamont, NY
01.2017 - 01.2021
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Increased sales revenue by consistently meeting and exceeding individual and team targets.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Trained new team members on company processes, product knowledge, and sales techniques for their success.
Education
High School Diploma -
Berne-Knox-Westerlo Junior-Senior High School
Berne, NY06.2017
Skills
- Conflict De-Escalation
- Team Surveillance
- Counterterrorism
- Assigned Site Patrol
- Supplier Relations
- Supply Chain Optimization
- Business Planning
- Revenue Development
- Job Planning
- Project Management
- Staff Support
- New Hire Training
- Issue Resolution
- Database Management
- Database Maintenance
- Policy understanding
Timeline
Member Service Representative
CDPHP
02.2024 - Current
Military Police Officer
New York State National Guard
09.2022 - Current
Crew Leader
MacFawn Fire & Flood
09.2022 - 09.2023
Cook Shift Leader
Village Pizza
02.2018 - 10.2022
Customer Sales Lead
Sunoco Gas Station
01.2017 - 01.2021
High School Diploma -
Berne-Knox-Westerlo Junior-Senior High School
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