Kavin Ryan
Sealy,TX
Summary
Dynamic professional with a proven track record at Navy Federal Credit Union, excelling in customer service and financial transactions. Demonstrated ability to enhance member satisfaction and resolve conflicts through effective communication and team collaboration. Skilled in ID verification and adaptable to changing environments, significantly improving operational safety and service excellence.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Helotes, TX
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values.
- Responded proactively and positively to rapid change.
Armed Vault Custodian
Loomis Armored US
San Antonio, TX
08.2021 - 06.2022
- Maintained accurate records of all stored valuables for seamless auditing processes.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Special attention to detail when leading truck guards into and out of branch for operational safety.
- Secured building during closing procedures and screening of persons coming into and out of vault and job site
- Trained new employees on proper procedures for handling sensitive materials, ensuring consistency in operations across the team.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Reduced risk of unauthorized entry by managing access control systems and verifying visitor credentials.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Cashier / Server
Luciano’s
San Antonio, TX
03.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Team Lead
Alameda Juice
San Antonio, TX
08.2019 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times..
- Worked different stations to provide optimal coverage and meet production goals..
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Education
Associates Of Applied Science - Business
San Antonio College
San Antonio, TXSouthwest Legacy High School
Von Ormy, TX06.2021
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- General security
- Level 2 and 3 security / guard card
- Conflict de-escalation
- Verbal and written communication
- ID Verification
- Adaptable and Flexible
- Team Player
Timeline
Member Service Representative
Navy Federal Credit Union
06.2022 - Current
Armed Vault Custodian
Loomis Armored US
08.2021 - 06.2022
Cashier / Server
Luciano’s
03.2021 - 08.2021
Team Lead
Alameda Juice
08.2019 - 03.2021
Associates Of Applied Science - Business
San Antonio College
Southwest Legacy High School