James Catoe
Kershaw,SC
Summary
Seasoned detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to obtain position with an organization to apply these skills.
Overview
27
27
years of professional experience
Work History
Security Officer
Securitas Security Services USA
01.2024 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Regulated vehicle and pedestrian traffic onto building grounds.
Service Manager
Brown's Rv Superstore
01.2017 - 09.2024
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Heavy Equipment Operator
Behr Wyatt
11.2016 - 01.2017
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
Deputy Sheriff
Lancaster County Sheriff's Office
02.1998 - 06.2016
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Provided security at various community events, ensuring a safe environment for attendees.
- Provided testimony in court proceedings.
- Handled citation and traffic violation paperwork.
Education
DIPLOMA -
Andrew Jackson High School
Kershaw, SC06.1982
Skills
- Report Writing
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- Superior customer service
- Emergency Response
- Access Control
- Complex Problem-Solving
- Stationary surveillance
- Security Equipment Operation
- Dispatch
- Operations Management
- Law enforcement background
- Workplace Safety
- Work ethic
- Patrolling
- Security camera monitoring
- Punctuality
- ID Verification
- Team Player
- Attentive and Observant
Timeline
Security Officer
Securitas Security Services USA
01.2024 - Current
Service Manager
Brown's Rv Superstore
01.2017 - 09.2024
Heavy Equipment Operator
Behr Wyatt
11.2016 - 01.2017
Deputy Sheriff
Lancaster County Sheriff's Office
02.1998 - 06.2016
DIPLOMA -
Andrew Jackson High School