James Causey
Jacksonville, FL 32210,FL
Summary
I have extensive experience in the hospitality industry including restaurants, hotels, and country clubs. While working as Concierge at the Holiday Inn Holidome in Monroe, La. I received many acknowledgments for customer service and was regularly mentioned in the hotel news letter.
Overview
13
13
years of professional experience
Work History
Environmental Services Technician
Babtist South Medical Center
Jacksonville, FL
09.2011 - 02.2014
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
- Implemented an improved workflow process, streamlining daily tasks, and improving overall productivity within the department.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
Banquet Bartender
River City Brewing Co.
Jacksonville, FL
02.2006 - 09.2009
- Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
- Helped management plan and serve bar menu exceeding customer expectations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
Banquet Bartender / Front Desk Receptionist
San Jose Country Club
Jacksonville, FL
09.2004 - 02.2006
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Set up glassware, liquor, and other necessary supplies for special events.
- Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Completed requisitions to maintain required stock par levels.
- Set and reset tables to support serving staff.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Wait Staff Member
Hilton Hotels Corporation
Jacksonville, FL
06.2001 - 09.2004
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Education
High School Diploma -
Neville High School
Monroe, LA05.1977
Skills
- Maintaining Building Security
- Route Planning
- Regulatory Compliance
- Mechanical Aptitude
- Basic Mathematics
- Hazardous waste remediation
- Client consulting
- Productivity and Time Management
- Basic Carpentry
- Technical Documentation
- Work Orders
- Hand and Power Tool Operation
- Safety Monitoring
- First Aid Training
- Strong Work Ethic
- Painting
- Chemical Handling
- Infection Control Policies
- Checklists and Recordkeeping
- Operating Heavy Machinery
- Power Equipment Operation
Timeline
Environmental Services Technician
Babtist South Medical Center
09.2011 - 02.2014
Banquet Bartender
River City Brewing Co.
02.2006 - 09.2009
Banquet Bartender / Front Desk Receptionist
San Jose Country Club
09.2004 - 02.2006
Wait Staff Member
Hilton Hotels Corporation
06.2001 - 09.2004
High School Diploma -
Neville High School