James Champany
South Royalton,VT
Summary
A dynamic leader with a proven track record at dealership growth and operations, I excel in dealership financial management and fostering adaptability within teams and procedures. My strategic vision has driven significant business growth, elevated client satisfaction, and enhanced team performance through effective communication and problem-solving skills. Achieved a notable increase in profitability by implementing innovative sales and operational strategies.
Overview
2025
2025
years of professional experience
Work History
Fixed Operations Director
Motorsports of Melbourne
10.2022 - 12.2024
- Drove optimization of client experience, surpassing corporate objectives and delivering additional 100% business growth.
- Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Monitored financial performance through daily reports.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
General Manager
Motorsports of Titusville
01.2021 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Sales Manager
Motorsports of Melbourne
06.2020 - 01.2021
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Manager
Motorsports of Melbourne
04.2019 - 06.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Service Manager
Motorsports of Melbourne
03.2017 - 04.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Parts Manager
Motorsports of Melbourne
10.2015 - 03.2017
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
Manager
RT 66 Auto &Tire
02.2010 - 10.2015
Sales Associate
Miller Auto Group
Technician
Smith Buick GMC
Body Shop Technician
Valley Motor Sales
Parts Specialist
Bond Auto Parts
Education
Randolph Union Highschool
Randolph, VTAutomotive Excellence -
Randolph Area Vocation Center
Randolph,VTSkills
Financial Management
Inventory Management
Accounting
Problem Solving
Adaptability
Strong Leader
Communications
Timeline
Fixed Operations Director
Motorsports of Melbourne
10.2022 - 12.2024
General Manager
Motorsports of Titusville
01.2021 - 10.2022
General Sales Manager
Motorsports of Melbourne
06.2020 - 01.2021
Sales Manager
Motorsports of Melbourne
04.2019 - 06.2020
Service Manager
Motorsports of Melbourne
03.2017 - 04.2019
Parts Manager
Motorsports of Melbourne
10.2015 - 03.2017
Manager
RT 66 Auto &Tire
02.2010 - 10.2015
Sales Associate
Miller Auto Group
Technician
Smith Buick GMC
Body Shop Technician
Valley Motor Sales
Parts Specialist
Bond Auto Parts
Randolph Union Highschool
Automotive Excellence -
Randolph Area Vocation Center
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