James Chionchio
Cranston,RI
Summary
Dynamic Floor Supervisor at Foxwoods Resort and Casino, adept at enhancing customer satisfaction and fostering team leadership. Successfully resolved conflicts and improved service quality, ensuring a productive environment. Skilled in customer relations and team supervision, I consistently elevated operational standards and addressed concerns effectively, contributing to a harmonious workplace.
Overview
24
24
years of professional experience
Work History
Floor Supervisor
Foxwoods Resort and Casino
10.1996 - 02.2021
- Monitored floor activities to ensure adherence to company standards and policies.
- Observed customer interactions to enhance service quality and address concerns promptly.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Education
Associate of Science - Business Administration
RIJunior College
Warwick, RI05.1972
Skills
- Customer satisfaction
- Team leadership
- Customer relations
- Team supervision
Timeline
Floor Supervisor
Foxwoods Resort and Casino
10.1996 - 02.2021
Associate of Science - Business Administration
RIJunior College
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