James Christman
Clarkdale,AZ
Summary
Ambitious professional with behavioral health case management and medical practice administrative experience looking to maximize quality of care, efficiency, and revenue generation. Pursuing a Master of Business Administration with an emphasis in Health Systems Management to apply earned skills and experience most effectively.
Overview
3
3
years of professional experience
Work History
MEDICAL OFFICE ASSISTANT
Northern Arizona Healthcare
Cottonwood, Arizona
08.2025 - Current
- Directed the daily operations of a 4-provider behavioral health and addiction medicine clinic.
- Processed all incoming and outgoing patient referrals to ensure timely access to care.
- Managed caseloads of three staff therapists, providing daily clinical support to enhance patient treatment.
- Ensures the effective execution of federal, state, and independent credentialing requirements.
- Defined operational requirements for a growing service line, supporting integration with a preexisting primary care clinic.
HIGH NEEDS & JUSTICE CASE MANAGER
Spectrum Healthcare
Cottonwood, Arizona
02.2025 - 08.2025
- Managed caseload of 50-75 high needs, SMI, or justice involved clients, ensuring individualized support and advocacy.
- Cultivated professional relationships with community care providers to effectively coordinate care and services for clients.
- Conducted comprehensive assessments and developed strengths-based treatment plans, targeting critical areas for client intervention.
RESIDENTIAL SUBSTANCE USE CASE MANAGER
The Guidance Center
Flagstaff, Arizona
10.2023 - 02.2025
- Coordinated admissions and discharges for 16-bed dual diagnosis substance use facility, ensuring smooth transitions for clients.
- Conducted treatment planning, identifying specific needs to enhance clients' chances of sustained sobriety.
- Provided ethical, empathetic, and supportive care to all client residents.
- Built collaborative relationships with community partners to strengthen support networks for clients.
- Utilized public grant funding to house over 30 previously homeless clients.
Vocational Case Manager
The Guidance Center
Flagstaff, Arizona
05.2023 - 10.2023
- Assessed client needs and developed tailored vocational rehabilitation plans.
- Coordinated services with community resources to support client goals.
- Performed regular follow-ups to monitor progress and update plans.
- Collaborated with state programs, such as Arizona@Work, to increase access to resources for clients.
Education
B.S. - Psychology
Northern Arizona University
Flagstaff, ArizonaB.S. - Sociology
Northern Arizona University
Flagstaff, ArizonaMasters of Business Administration -
Grand Canyon University
Phoenix, ArizonaSkills
- Confidential care coordination
- Office administration
- Process optimization
- Proficient use of EMR software
- Interpersonal communication
- Motivational interviewing
- Trauma-informed planning
- Community resource networking
- Regulatory compliance knowledge
- Willingness and eagerness to learn
- Team player
Timeline
MEDICAL OFFICE ASSISTANT
Northern Arizona Healthcare
08.2025 - Current
HIGH NEEDS & JUSTICE CASE MANAGER
Spectrum Healthcare
02.2025 - 08.2025
RESIDENTIAL SUBSTANCE USE CASE MANAGER
The Guidance Center
10.2023 - 02.2025
Vocational Case Manager
The Guidance Center
05.2023 - 10.2023
B.S. - Psychology
Northern Arizona University
B.S. - Sociology
Northern Arizona University
Masters of Business Administration -
Grand Canyon University