James Clark
Nashville,TN
Summary
Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Engineer
Spectrum Enterprises LLC
Birmingham, AL
11.2006 - 06.2024
- Collaborated with sales teams to develop customized solutions for client needs.
- Provided product demonstrations to potential customers in order to showcase features and benefits.
- Compiled reports summarizing sales activity, forecasting future sales trends.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Created sales proposals for new and existing clients based on their individual needs.
- Assisted field service personnel in resolving complex problems encountered by customers.
- Conferred with customers and engineers to assess equipment needs and determine system requirements.
- Provided technical support to users experiencing difficulties with their networks.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Assisted in the design of local area networks and wide area networks.
- Monitored network performance and troubleshooted any issues that arose.
- Monitored network usage and capacity to forecast future requirements and plan for expansions.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
- Met with departmental managers to discuss project status and determine action plans.
- Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ04-2014
Associate of Science - Electrical Engineering
Herzing Institute of Technology
Birmingham, AL03-1992
Skills
- Microsoft Office Suite
- Communication Skills
- Relationship Building
- Technical Troubleshooting
- Project Specifications
- Technical Documentation
- Product Demonstration
- Sales process engineering
- Presentation Skills
- Technical consulting
- Strong technical acumen
Certification
- NSE 3 Network Security Associate March 2022
- MEF Network Expert ID#: NE-2939-0263 October 2020
- Maraki CMNA January 2021
- HIMSS Healthcare Technology Sales July 2023
- MEF-SD-WAN Certified Professional ID#:D01-2939-0332 Oct. 2021
- VMware Sales Professional Jan. 2018
- VMware Technical Solutions Professional (VTSP) Jan. 2018
- CISCO CCNA July 2019
Timeline
Sales Engineer
Spectrum Enterprises LLC
11.2006 - 06.2024
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Electrical Engineering
Herzing Institute of Technology