James Clayton
Clayton,NC
Summary
Diligent Engineer and installer takes responsibility for ongoing projects and new endeavor planning. Provides deep technical knowledge and common-sense business acumen for initiatives. Committed to reaching business goals through technical management and impactful analyses.
Overview
8
8
years of professional experience
Work History
Lead Technician
Premiere Communications & Consulting Inc.
Raleigh, NC
07.2023 - Current
- Monitored the performance of computer networks, servers, and other related equipment.
- Coordinated with vendors to ensure timely delivery of products or services.
- Created detailed reports summarizing all installation activities.
- Managed multiple projects simultaneously while meeting deadlines.
Lead Field Technician
Intellicom Inc
Durham, NC
01.2023 - Current
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed quality control and maintained high level of customer satisfaction.
- Entered and distributed work orders to other technicians.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components, assemblies and systems to diagnose problems.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Fostered relationships with internal and external customers.
- Drove team performance through training, coaching and motivation of line employees.
- Reviewed and interpreted schematics, manuals and related documentation to complete tasks.
- Validated adherence to best practices, quality standards and customer specifications.
- Installed and maintained control systems and other technical components to complete equipment installations.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Researched and analyzed customer design proposals, specifications, manuals and other data.
- Supplied production data to field operators, technicians, engineers and supervisors.
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
- Worked with Customers directly to give the best experience and results based on their needs.
- Full data center buildouts, including overhead and under floor basket tray installations, installation of all cables and fiber, along with rack and stacking all new equipment in accordance to provided as-built.
Sales Engineer
Collaborative Technology Solutions
Morrisville, NC
02.2022 - 12.2022
- Supported formal and informal test events by setting diagnostic parameters and analyzing results.
- Served as technical resource for operations personnel, answering queries and advising production staff.
- Maintained deep knowledge of business process activities and development strategies.
- Developed modifications for ongoing and completed projects to ameliorate performance weaknesses and discovered faults.
- Participated in project requirement reviews, contributing to logistical planning tasks and other technical forecasts.
- Maintained timely and accurate oral and written technical reports of engineering activities.
- Monitored design processes from conceptual phase through construction.
- Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity.
- Mentored new engineering and production team members.
- Identified and implemented most acceptable resolutions to complex engineering problems.
- Produced 2D and 3D design drafts using hand drawings and AutoCAD software.
- Partnered with other engineering staff members on projects to offer continual engineering expertise for safe and accurate project results.
- Knowledge of Bluebeam (ReVue)
Lead Technician
Collaborative Technology Solutions
Morrisville, NC
02.2020 - 02.2022
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed quality control and maintained high level of customer satisfaction.
- Entered and distributed work orders to other technicians.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components, assemblies and systems to diagnose problems.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Fostered relationships with internal and external customers.
- Drove team performance through training, coaching and motivation of line employees.
- Reviewed and interpreted schematics, manuals and related documentation to complete tasks.
- Validated adherence to best practices, quality standards and customer specifications.
- Installed and maintained control systems and other technical components to complete equipment installations.
Lead Technician
telecommunication resource management
Garner, NC
11.2018 - 02.2020
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed quality control and maintained high level of customer satisfaction.
- Entered and distributed work orders to other technicians.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components, assemblies and systems to diagnose problems.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Fostered relationships with internal and external customers.
- Drove team performance through training, coaching and motivation of line employees.
- Reviewed and interpreted schematics, manuals and related documentation to complete tasks.
- Validated adherence to best practices, quality standards and customer specifications.
- Installed and maintained control systems and other technical components to complete equipment installations.
Technician
Premiere Communications & Consulting Inc.
Raleigh, NC
07.2016 - 11.2018
- Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
- Drove team performance through training, coaching and motivation of line employees.
- Completed logs and job reports for completed and pending service calls at shift end.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Prepared operational reports and provided information to supervisors.
- Set up and verified functionality and availability of safety equipment.
- Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
- Worked from complex and detailed manufacturing documentation and verbal instructions.
- Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
- Inspected and repaired program systems and components.
- Monitored and logged parts and devices used on service calls.
Education
Automotive Mechanics
NASCAR Technical Institute
Mooresville, NC07.2014
General Education
Wake Technical Community College
Raleigh, NCSkills
- Blueprint reading
- System maintenance
- Testing and repair
- Cable installations
- Issue resolution
- Customer interaction
- Maintenance and repair
- Quality control
- Deadline compliance
- Product inspections
- Electrical diagnosis and troubleshooting
- Bluebeam ReVue
- Excel
- Fully designing phone and data layouts for high volume companies
- Speaker and microphone installations
- Soldering
- Electrical and mechanical diagnosis
- Osha 30 training card
- Aerial lift training
- Corning fiber certified technician
- TV and monitor installation
- Schematic reading
Timeline
Lead Technician
Premiere Communications & Consulting Inc.
07.2023 - Current
Lead Field Technician
Intellicom Inc
01.2023 - Current
Sales Engineer
Collaborative Technology Solutions
02.2022 - 12.2022
Lead Technician
Collaborative Technology Solutions
02.2020 - 02.2022
Lead Technician
telecommunication resource management
11.2018 - 02.2020
Technician
Premiere Communications & Consulting Inc.
07.2016 - 11.2018
Automotive Mechanics
NASCAR Technical Institute
General Education
Wake Technical Community College
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