Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

JAMES CLOUT

Spokane,WA

Summary

Dynamic operations management professional with a proven track record at Crowd Management Services, excelling in team leadership and event coordination. Skilled in conflict resolution and staff training, I enhance customer satisfaction and drive team performance through innovative solutions and effective communication. Committed to maintaining high standards in public safety and service excellence.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Operations Management Training Program

Crowd Management Services (CMS)
Spokane, Washington
04.2025 - Current
  • Recruiting, managing and overseeing staff at Concerts and Sporting Events.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.

Alternative Media Technician

CWU
Ellensburg, WA
11.2021 - 03.2025
  • Converted student textbooks into accessible Word documents and Braille formats using OmniPage, Adobe Acrobat, and Infty for blind and vision-impaired students at Central Washington University and other institutions nationwide.
  • Trained new employees on best practices and organization-specific processes.

Assistant Men's Varsity Rugby Coach

Central Washington University
Ellensburg, WA
10.2022 - 04.2024
  • Facilitated development of Division 1 college rugby players nationally and internationally.
  • Mentored international students to aid adjustment to college life in USA.
  • Developed training programs emphasizing skill enhancement and team cohesion.
  • Evaluated player performance through regular assessments and feedback sessions.
  • Organized practice schedules to optimize training efficiency and team readiness.
  • Coordinated logistics for travel arrangements to competitions and events.
  • Fostered positive team environment through effective communication and motivation strategies.
  • Monitored academic progress of student-athletes for NCAA compliance.

Lead Bartender

The Riverview Hotel
Balmain, Australia
10.2020 - 01.2023
  • Delivered exceptional customer service through warm greetings and accurate order taking.
  • Operated point-of-sale system to efficiently process cash and credit transactions.
  • Prepared and served alcoholic and non-alcoholic beverages to enhance guest experience.

Assistant Coach (Intern)

Randwick Rugby Union Football Club
Randwick, Australia
06.2022 - 09.2022
  • Coaching U20’s Men’s players.
  • Equipment upkeep.
  • Growth in basic skills that set up players for improvement and furthering of their sporting careers.

Peer Mentor/Teachers Aid

CWU International Department
Ellensburg, WA
09.2021 - 06.2022
  • Guided international students in navigating university resources effectively.
  • Assisted with orientation programs to facilitate smoother transitions for new students.
  • Collaborated with staff to resolve student inquiries and concerns promptly.
  • Mentored peers in adapting to campus life and cultural integration.
  • Provided advocacy and support through personal stories and experiences.
  • Promoted skill-building initiatives to enhance daily living activities.
  • Developed relationships with students facing academic challenges.
  • Aided in teaching UNIV101 class under supervision of Mrs. Roslyn Moes.

Education

Bachelor of Science - Sport Management, Sport Business, Business Administration

Central Washington University
Ellensburg, WA
03.2025

High School Diploma -

Saint Ignatius College
Riverview, Australia
10.2019

Skills

  • Microsoft Office and Google applications
  • Adobe software proficiency
  • Team collaboration and leadership
  • Event management and coordination
  • Staff training and development
  • Conflict resolution strategies
  • Public safety awareness
  • Emergency response planning
  • Security protocols and threat assessment
  • Incident reporting and crowd control expertise
  • De-escalation techniques and communication skills
  • Integrity and honesty in supervision
  • Time management and decision-making
  • Recruitment and hiring processes

Certification

Trained Crowd Manager

Timeline

Operations Management Training Program

Crowd Management Services (CMS)
04.2025 - Current

Assistant Men's Varsity Rugby Coach

Central Washington University
10.2022 - 04.2024

Assistant Coach (Intern)

Randwick Rugby Union Football Club
06.2022 - 09.2022

Alternative Media Technician

CWU
11.2021 - 03.2025

Peer Mentor/Teachers Aid

CWU International Department
09.2021 - 06.2022

Lead Bartender

The Riverview Hotel
10.2020 - 01.2023

Bachelor of Science - Sport Management, Sport Business, Business Administration

Central Washington University

High School Diploma -

Saint Ignatius College
JAMES CLOUT