James Cobb
Columbia,SC
Summary
Professional with 9+ years of experience in customer service, cash handling, insurance, mental health support, event coordination, and security leadership. Demonstrates strong communication and problem-solving skills, excelling in high-pressure environments. Proven track record of leading teams and delivering exceptional service to clients.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Security Site Supervisor
Securitas Security Services USA
, SC
11.2024 - Current
- Supervised security personnel and ensured adherence to protocols.
- Conduct patrols, incident reports, and emergency response actions.
- Managed incident reporting processes and documentation accuracy.
- Trained new security staff on procedures and company policies.
- Monitor access points and enforce safety regulations to protect property and personnel.
Licensed Insurance Agent /Call Center Customer Service Specialist
Nationwide
Columbia, SC
2021 - 2024
- Processed payments, updated policy information, and resolved complex customer issues.
- Provided expert guidance on insurance products and services to clients.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Developed customized insurance plans based on client needs and preferences.
- Handled high-volume inbound calls with professionalism and accuracy.
Support Advocate /Crisis Stabilization Unit Mental Health Technician
Three Rivers Behavioral Health
, SC
2021 - 2023
- Provided direct support to clients dealing with mental health challenges.
- Assisted clients with daily living skills, coping techniques, and emotional support.
- Monitored behavior, documented progress notes, and reported critical changes.
- Ensured a safe, structured, and therapeutic environment.
Event Coordinator
Still Hopes/ Riverbank Zoo
Columbia, SC
2019 - 2021
- Coordinated, planned, and executed events, including private dinners, weddings, and corporate gatherings.
- Ensured smooth setup, operation, and breakdown of events.
- Delivered high-quality hospitality, with attention to detail and guest satisfaction.
Cash Handler/Crew Trainer
Olive Garden Restaurant
Columbia, SC
2017 - 2019
- Managed cash handling for dine-in and carryout orders in a fast-paced environment.
- Trained new servers on menu knowledge and customer service standards.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Collaborated with management to identify training needs and skill gaps.
Cash Handler
Toys "R" us & Babies "R" us
Columbia, SC
09.2015 - 07.2017
- Balanced daily register while managing cash and processing card transactions.
- Resolved guest concerns to enhance store operations, consistently delivering excellent customer service.
- Organized merchandise and stocked shelves to ensure optimal presentation in a fast-paced environment.
- Assisted customers with credit applications and financing options for purchases.
Education
Associate of Arts - Business Administration And Management
Strayer University
Columbia, SC01-2028
High School Diploma -
Columbia High School
Columbia, SC05-2015
Associate of Applied Science - Culinary Arts
Johnson & Wales University
Charlotte, NCSkills
- Cash Handling & Register Balancing
- Reliable, Professional, and Organized
- Crisis Intervention & Conflict Resolution
- Fast-Paced Work Efficiency & Adaptability
- Accuracy & Attention to Detail
- Communication & Team Collaboration
- Microsoft Office ( Word, Excel, Outlook)
- Point-of-Sale (POS) Systems
Certification
Food Safety Training 2016-2023
Timeline
Security Site Supervisor
Securitas Security Services USA
11.2024 - Current
Cash Handler
Toys "R" us & Babies "R" us
09.2015 - 07.2017
Licensed Insurance Agent /Call Center Customer Service Specialist
Nationwide
2021 - 2024
Support Advocate /Crisis Stabilization Unit Mental Health Technician
Three Rivers Behavioral Health
2021 - 2023
Event Coordinator
Still Hopes/ Riverbank Zoo
2019 - 2021
Cash Handler/Crew Trainer
Olive Garden Restaurant
2017 - 2019
Associate of Arts - Business Administration And Management
Strayer University
High School Diploma -
Columbia High School
Associate of Applied Science - Culinary Arts
Johnson & Wales University