James Colbert
Manchester
Summary
Experienced Manager at Town of Manchester with a strong focus on customer service and team leadership. Demonstrated ability to resolve customer complaints effectively while training staff in operational protocols. Proficient in money handling and dedicated to upholding high standards of service and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Town of Manchester
Manchester
05.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Oversee the daily operations of the beach, managing staff and inventory.
- Managed team schedules and delegated daily tasks to ensure efficiency.
Beach Faculty Attendant
Town of Manchester
Manchester
07.2021 - 08.2023
- Maintained cleanliness and organization of public spaces and facilities.
- Assisted patrons with inquiries and provided information about town services.
- Collaborated with team members to enhance guest experiences at events.
Dishwasher
Boo Bird restaurant
Manchester
02.2023 - 04.2023
- Maintained cleanliness of work area throughout shift and at end of shift.
- Greeted customers upon arrival at beach location and provided them with assistance as needed.
- Kept work area and equipment clean throughout shift.
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations.
Education
Bachelor of Science (B.S.) - Kinesiology
James Madison University
Harrisonburg, VA, US05.2027
Skills
- Customer service
- Team leadership
- Problem solving
- Money handling
- Employee training
- Conflict resolution
Certification
CPR Certified
Timeline
Manager
Town of Manchester
05.2024 - Current
Dishwasher
Boo Bird restaurant
02.2023 - 04.2023
Beach Faculty Attendant
Town of Manchester
07.2021 - 08.2023
Bachelor of Science (B.S.) - Kinesiology
James Madison University
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