James Costa Jr.
Cypress,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Staff Member
LA Fitness
03.2022 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Increased customer loyalty by addressing concerns promptly and professionally.
- Streamlined front desk operations for improved efficiency and guest experience.
- Ensured security protocols were followed when handling sensitive information such as credit card data or personal identification details.
- Developed strong rapport with returning guests, fostering long-term relationships that led to repeat business opportunities.
- Contributed to team morale through effective collaboration techniques that fostered a positive work environment for all front desk staff members.
Pool Service Technician
Aqua Blue Custom Pools
08.2020 - 12.2021
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Implemented seasonal preparation procedures to protect pools from damage during winter months or other weather-related events.
- Performed installations of new pool equipment, ensuring seamless integration into existing systems.
Plumbing Assistant
Mike Chenault Plumbing
01.2019 - 07.2020
- Increased efficiency in plumbing repairs by maintaining a clean and organized workspace, resulting in reduced downtime for clients.
- Reduced potential for future repairs by recommending preventative maintenance procedures to clients upon completion of projects.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Contributed to successful project completion by accurately measuring, cutting, and assembling pipes according to specifications.
Education
Lone Star College
Houston, TX 08.2021 -
Skills
Team player attitude
Strong Organization
Customer service expertise
Certification
- First Aid/CPR Certified
- AED Certified
- BLS Certified
Timeline
Front Desk Staff Member
LA Fitness
03.2022 - Current
Lone Star College
08.2021 -
Pool Service Technician
Aqua Blue Custom Pools
08.2020 - 12.2021
Plumbing Assistant
Mike Chenault Plumbing
01.2019 - 07.2020