James Couillard

Responsible for all aspects of the Pest Control and Termite Industry.

Overseeing thirty (30) employees in a production and service atmosphere.

Following Laws and Regulations set by O.S.H.A, E.P.A, and Clemson University Regulatory Commission.

Efficiently assist service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Regulate chemical usage and proper dilution rates.

Maintain and monitor all working dispenser pumps, tanks, and feed lines. Making sure flow and calibrations are met for proper application rates according to standards.

• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
• Installed new locks, door handles and door closers.
• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Analyzed equipment breakdowns using various troubleshooting methods.