Summary
Work History
Education
Skills
Timeline
Overview
CustomerServiceRepresentative

MARQUELL DAVENPORT

Lansing,Il

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Security Officer

ISM Security
01.2019 - 01.2022
  • Monitoring cctv
  • Greeting Employees and Clients
  • Inbound calls
  • Keeping records of contractors who enter and exit building
  • Providing great customer and communication skills
  • Securing building making sure the doors are locked and secure

CALL CENTER REPRESENTATIVE

MOLINA HEALTHCARE
05.2015 - 11.2018
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Keep records of all conversations in our call center database in a comprehensible way
  • Adhering to all company policies and procedures
  • Callers, confirming or clarifying information and engaging in active listening with diffusing angry clients in need

Education

HIGH SCHOOL DIPLOMA - General Education

BOGAN HIGH SCHOOL
Lansing, Il
05.2018

Skills

  • Leadership
  • Interpersonal skills
  • Time management
  • Database management
  • Critical Thinking
  • Risk Analysis Training
  • Account Management
  • Conflict Resolution Techniques
  • Business Solicitation
  • Professional Communication
  • Outbound and Inbound Calls
  • Prospecting Skills

Timeline

Security Officer

ISM Security
01.2019 - 01.2022

CALL CENTER REPRESENTATIVE

MOLINA HEALTHCARE
05.2015 - 11.2018

HIGH SCHOOL DIPLOMA - General Education

BOGAN HIGH SCHOOL

Overview

7
7
years of professional experience
MARQUELL DAVENPORT